Federal Network Shift Supervisor- Secret Clearance

Position: Federal Network Support Shift Supervisor- Secret Clearance

Federal Network Support Shift Supervisor

Location: Reston, VA

Clearance: Active Secret Clearance Required

Shifts: Day, Swing, Night (24x7 Operations)

We are currently hiring a Federal Network Support Shift Supervisor to lead a team supporting mission‑critical networking infrastructure within secure Government Cloud environments supporting Microsoft! This role supervises Federal Network Support Engineers while also performing duties as an intermediate‑level engineer. The position supports 24x7 operations for the Azure Core Networking team and serves as a bridge between Tier 1 operational support and Tier 2 specialized technical expertise.

Base

pay range

$/yr - $/yr

Key Responsibilities Leadership & Operational Oversight

• Supervise and coordinate daily activities of a team of Federal Network Support Engineers
• Ensure team productivity, operational excellence, and high customer satisfaction
• Gather, analyze, and report performance metrics for team members
• Serve as the primary escalation point for Tier 1 support teams
• Ensure compliance with policies, procedures, and operational standards

Advanced Network Operations

• Lead triage and resolution of moderate‑complexity Livesite, customer‑reported, and deployment incidents
• Perform optical SPAN monitoring and network performance optimization
• Support WAN incidents and coordinate resolution efforts
• Execute end‑to‑end deployment of Microsoft Express Route devices, including onboarding to GWM
• Validate and troubleshoot network configurations prior to production deployment
• Support Pulse
  
  VPN and Web Portal implementations in Fairfax environments
• Coordinate HWProxy and scripting framework support for AZN systems

Technical Problem Solving

• Conduct root cause analysis on recurring incidents and implement preventive solutions
• Issue Letters of Authorization (LOAs) and perform operational readiness testing with Microsoft partners
• Support decommissioning (Decom) activities within federal cloud networking environments
• Provide advanced technical guidance to Tier 1 engineers during complex incidents
• Develop and maintain advanced troubleshooting documentation and knowledge base articles
• Coordinate with Microsoft partners (AT&T, BT, Verizon, Equinix, etc.) on onboarding and capacity planning
• Manage end‑to‑end contract sign‑off processes for new Microsoft partners
• Escalate highly complex or specialized issues to Tier 2 teams with complete documentation
• Participate in post‑incident reviews and continuous improvement initiatives

Additional Responsibilities

• Analyze system problems and develop solutions to improve operational efficiency
• Provide recommendations for short‑term system projects and operational plans
• Prepare operational forecasts and technical requirements
• Monitor and support complex IT infrastructure environments
• Design, evaluate, and troubleshoot advanced IT and network systems

Minimum Qualifications

• Associate’s Degree or equivalent experience;
  Bachelor’s Degree in IT, Computer Science, or related field preferred
• 1–2 years of experience managing IT staff
• 4+ years of experience in network operations or technical support

Security Requirements

• Ability to obtain CJIS background clearance

Required Certifications

• CompTIA Network+
• CompTIA Security+

Preferred Qualifications

• Experience supporting federal government cloud environments
• Cisco CCNP or equivalent networking certification
• Prior experience in managed service provider (MSP) or cloud operations environments
• Strong understanding of enterprise networking concepts (BGP, OSPF, MPLS, VPN)
• Hands‑on experience with Microsoft Azure networking services (Express Route, VPN Gateway, Virtual WAN)
• Experience with network monitoring tools, SPAN, and packet capture analysis
• Familiarity with incident management and ticketing systems
• Excellent troubleshooting, documentation, and communication skills
• Ability to work independently in a 24x7 shift‑based environment
• Strong customer service mindset and attention to detail
• Experience with network automation and scripting (Power Shell, Python) preferred

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Information Technology

Industries

IT Services and IT Consulting

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