Architect, IT Consultant

ABOUT US

At Intact Technology, we are driven by a shared commitment to customer success, employee fulfillment, and meaningful impact. We believe that the combination of human ingenuity and intelligent tools allows us to deliver smarter solutions, faster outcomes, and exceptional value for our clients and partners.

Our culture celebrates individuality, autonomy, and empowerment, giving every team member the freedom to think creatively, act boldly, and leverage intelligent tools to amplify their impact.

We recognize that our people are our greatest strength. Our dedication to employee well‑being is reflected in a flexible work environment, comprehensive benefits, and investment in continuous learning and career growth. Whether collaborating in person or through digital platforms, we’re building a culture where people and cutting‑edge technology work together to push the boundaries of what’s possible.

The Architect works directly with assigned clients aligning their technology strategy and capabilities with their overall business outcomes. Their main duties include designing ways to incorporate business processes, creating and implementing architectural artifacts and models, and suggesting improvements to current internal capabilities, functions and processes that the platform supports.

This role requires strong communication, critical thinking and analytical skills to ensure the client has and understands the right technical strategy and tactical execution to transform their vision and mission into reality.

• Serve as the client’s technical trusted advisor and main point of contact for client stakeholders.
• Oversee various sized projects to drive technology transformation and ensure they meet quality standards and objectives.
• Create and implement comprehensive architecture artifacts that align with the business and IT organizational strategy and goals.
• Understand client organization initiatives and evaluate technology strategy, organization, business applications, and infrastructure to suggest improvements.
• Identify, build, and leverage relationships with business and managerial stakeholders to create an infrastructure that meets the business needs, ensure client satisfaction, and translate opportunities into sales.
• Oversee architecture landscape for the platform and make recommendations as it relates to the business, application, technical, security, and data architecture.
• Identify opportunities that reduce costs and improve efficiency for IT and business operations by providing target state solution architecture, assessments, and gap analysis to conduct trade‑off discussions.
• Create, perform, and enforce compliance architecture for specific projects against established architectural criteria, business objectives, change control, and data management.
• Remain current with industry and platform emerging technologies; recommend their adoption as necessary.
• CIS Data Foundation (CMDB and CSDM) Certification and one or more other CIS Certifications such as ITSM, ITAM, HRSD, etc.
• Certified System Administrator
• Certified Application Developer
• Service Now Implementation Badge

• A Bachelor's Degree in Information Technology or a related field or 3 years of work‑related experience.
• 3+ years’ experience in consulting including conducting in‑depth analysis.
• 3+ years’ experience working across the platform such as Salesforce, Service Now, etc.
• 2+ years’ experience leading teams with technical resources.
• ITIL Foundation Certification.
• Knowledge of industry‑standard enterprise architecture frameworks such as TOGAF, Zachman, etc.
• Knowledge of industry‑standard best‑practice frameworks such as ITIL, COBIT, PMI, Agile, etc.
• Experience in modeling and graphical representations.
• Experience building tactical working relationships with stakeholders.
• Experience delivering low to moderate complexity technology solutions at project management level engagements.
• Ability to learn quickly and adapt communication to the customer’s language.
• Experience as either a stakeholder in platform governance or has implemented the platform such as Salesforce, Service Now, etc. in one or more…