Senior Architect

ABOUT US:

At Intact Technology, we are driven by a shared commitment to customer success, employee fulfillment, and meaningful impact. We believe that the combination of human ingenuity and intelligent tools allows us to deliver smarter solutions, faster outcomes, and exceptional value for our clients and partners.

Our culture celebrates individuality, autonomy, and empowerment, giving every team member the freedom to think creatively, act boldly, and leverage intelligent tools to amplify their impact.

We recognize that our people are our greatest strength. Our dedication to employee well‑being is reflected in our flexible work environment, comprehensive benefits, and investment in continuous learning and career growth. Whether collaborating in person or through digital platforms, we’re building a culture where people and cutting‑edge technology work together to push the boundaries of what’s possible.

The Architect works directly with assigned clients aligning their technology strategy and capabilities with their overall business outcomes. Their main duties include designing ways to incorporate business processes, creating and implementing architectural artifacts and models, and suggesting improvements to current internal capabilities, functions and processes that the platform supports.

This role requires strong communication, critical thinking and analytical skills to ensure the client has and understands the right technical strategy and tactical execution to transform their vision and mission into reality.

• Serve as the client’s technical trusted advisor and main point of contact for client stakeholders.
• Oversee various sized projects to drive technology transformation and ensure they meet quality standards and objectives.
• Create and implement comprehensive architecture artifacts that align with the business and IT organizational strategy and goals.
• Understand client organization initiatives and evaluate technology strategy, organization, business applications, and infrastructure to suggest improvements.
• Identify, build, and leverage relationships with business and managerial stakeholders to create an infrastructure that meets the business needs, ensure client satisfaction, and translate opportunities into sales.
• Oversee architecture landscape for the platform and make recommendations as it relates to the business, application, technical, security, and data architecture.
• Identify opportunities that reduce costs and improve efficiency for IT and business operations by providing target state solution architecture, assessments, and gap analysis to conduct trade‑off discussions.
• Create, perform, and enforce compliance architecture for specific projects against established architectural criteria, business objectives, change control, and data management.
• Remain current with industry and platform emerging technologies; recommend their adoption as necessary.

• A Bachelor's Degree in Information Technology or a related field and 1 year of work‑related experience or 5 years of work‑related experience.
• 5+ years’ experience in consulting including and conducting in‑depth analysis.
• 5+ years experience delivering solutions on one or more enterprise platforms such as Service Now, Salesforce etc.
• 4+ years’ experience leading teams with technical resources.
• ITIL Foundation Certification and one or more ITIL Certifications.
• Working knowledge of enterprise architecture frameworks such as TOGAF, Zachman etc.
• Working knowledge of IT governance/delivery frameworks such as ITIL, COBIT, Agile, PMI etc.
• Experience in modeling and graphical representations.
• Experience building tactical working relationships with stakeholders.
• Experience delivering moderate to high complex technology solutions at both program and project management level engagements.
• Ability to learn on the job towards speaking the customer’s language.
• Experience as either a major stakeholder in platform governance or has implemented the platform such as Salesforce, Service Now, etc. in two or more organizations.
• Humble and authentic by being transparent, freely sharing knowledge, open minded, and seeks feedback…