Operations Analyst Fulfillment

Overview

Ideal Candidate Profile:
As an Operations Analyst Fulfillment, you will support the planning, execution, and monitoring of device-related operations that enable successful assessment delivery. You will also be responsible for day to day management of non-test publications, as well as support functions for the Logistics team. This role requires an operational generalist with strong analytical, project management, and technical skills to design and deliver effective business processes.

Must have advanced excel (pivots/look ups) and ideal if have Smartsheets - lots of their projects are tracked in this tool.

• Device and Non Test Publication Fulfillment Operations:
  Manage device lending order communications, ensuring accurate, timely outreach to students, sponsors, and administrators.
• Oversee non test publication (NTP) order processing and coordinate follow-up steps to ensure fulfillment accuracy.
• Track all inbound international devices and maintain accurate reconciliation records for device tracking.
• Monitor and support the ASN (Advanced Shipment Notice) process, resolving discrepancies as needed.
• Perform AP Professional Development workshop order troubleshooting, partnering with vendors and internal teams to resolve issues quickly.
• Internal Order & Inventory Management:
  Manage NTP catalog updates, including new item creation, item activation/deactivation, and other maintenance tasks.
• Triage, place, and track all internal NTP orders, ensuring timely fulfillment and proactive issue resolution.
• Vendor & Reporting Workflow:
  Download and process daily vendor reports (CRA and AP), ensuring access for all team members.
• Perform weekly AP SFTP file purging to maintain clean, organized data environments.
• Communication & Workflow Management:
  Oversee Fulfillment mailbox management, ensuring timely responses and proper routing of inquiries.
• Support cross-functional teams by providing clear, timely operational updates and troubleshooting support.