Tier 2 Support Specialist

Tier 2 Support Specialist

Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Tier 2 Support Specialist for a full‑time onsite position based in the Reston, VA area.

• Provide hardware and software support for Windows desktops and laptops
• Configure, test and install printers, scanners, and network copiers/printers
• Use computer images to install and configure laptops and PCs
• Ensure latest approved BIOS and patches are applied to PCs and laptops
• Support users with file shares and permissions issues
• Track, log and report each service request
• Perform additional duties as assigned

• 2+ years of Windows Support experience
• 6‑month experience with a vocational technical school certificate (CompTIA A+ or Apple support) is preferred
• Excellent problem‑solving skills
• Strong knowledge of Windows operating systems
• Working knowledge of Microsoft Office Suite
• Excellent documentation, collaborative and communication skills, both written and verbal

• Generous Paid Time Off (PTO) and all Federal Holidays off
• Comprehensive Health Coverage
• Retirement Savings Plan
• Pre‑Tax Benefit Programs
• Wellness and Work‑Life Support
• Professional Development
• Performance and Referral Bonuses
• Life and Disability Insurance

Astor & Sanders Corporation ( #Astor ) is an Equal Opportunity Employer.

• Associate

• Full‑time

• Information Technology

• Technology, Information and Internet