Technical Product Manager - Workplace Technology; Advisor

Technical Product Manager - Workplace Technology (Advisor)

Join to apply for the Technical Product Manager - Workplace Technology (Advisor) role at Fannie Mae

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to home ownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home.

As a valued contributor to our team, you will advise the team on processes and methods for building, developing, or designing functionality for a product, as well as create processes and procedures for the ongoing implementation, enhancement, or maintenance of existing products.

As a valued colleague on our team, you will lead the strategy, implementation, and lifecycle management of workplace technology platforms, including the implementation of Service Now Workplace Service Delivery (WSD) modules and Microsoft Places. You will work across Digital Workplace, HR, Network, Security, and Legal teams to ensure features are delivered effectively, dependencies are managed, and roadmaps are aligned with enterprise goals.

• Drive the product strategy and roadmap for Service Now WSD and Microsoft Places, ensuring alignment with business objectives and user needs.
• Manage the full product lifecycle—from ideation and design through implementation, enhancement, and ongoing maintenance for Workplace technology:
  Conference Room technology, sensors, digital employee experience platforms, business platforms.
• Collaborate with cross-functional teams to identify and manage technical, legal, and operational dependencies.
• Lead implementation planning, including configuration, testing, rollout, and change management.
• Ensure compliance with enterprise security, privacy, and legal standards.
• Monitor adoption and performance, using data to inform continuous improvement and future roadmap decisions.
• Support product communications, training, and stakeholder engagement.

• 6+ years of experience in technical product management, preferably in enterprise workplace or IT platforms.
• Strong understanding of Service Now (especially WSD modules) and Microsoft ecosystem (including Places, Teams, Outlook).
• Experience working in Agile environments (Scrum or Kanban), with exposure to development practices and tools.
• Proven ability to work respectfully and cooperatively with people across different functional expertise.
• Excellent communication and stakeholder management skills.
• Experience managing demand, releases, and backlog across multiple teams.

• Bachelor’s degree or equivalent.
• Experience using JIRA, Aptio Target Process, or similar product management tools.
• Familiarity with IT audit practices and enterprise compliance frameworks.
• Skilled at breaking down complex issues and presenting insights in a clear, engaging format.
• Experience managing customer interactions and support channels.
• Exposure to Lean management principles and continuous improvement practices.

• Skilled in Excel and other data analysis tools.
• Familiarity with Service Now configuration and reporting.
• Experience with Microsoft 365 tools and workplace analytics platforms.

Education:

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Fannie Mae is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity/gender expression, marital or parental status, or any other protected factor. Fannie Mae is committed to providing reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment, unless to do so would cause undue hardship to the company.

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