HR Service Delivery Analyst

Stanley Martin Homes Corporate Office, 11710 Plaza America Dr., Reston, Virginia, United States of America

Posted Wednesday, March 11, 2026 at 4:00 AM

Who is Stanley Martin Homes?

At Stanley Martin Homes, we believe your work should have a purpose. With us, it truly does.

Our success starts with our people, and we are proud to foster a culture where every team member is valued and supported. At Stanley Martin Homes, you will work alongside passionate, knowledgeable professionals who are committed to doing the right thing, delivering exceptional homebuyer experiences, and putting home buyers first.

Stanley Martin Homes is one of the largest 25 homebuilders in the United States and it has been consistently one of the fastest growing. We are proud of the people-first culture that makes it possible.

If you are ready to build a meaningful career and help families find the place they will call home, we would love to connect with you. Join our team and build a career that you will be proud of.

Explore Opportunities Today

The HR Service Delivery Specialist plays a critical role in ensuring the accurate, compliant, and timely delivery of workforce operations services for assigned business units. This role partners closely with Dayforce and internal stakeholders to support earnings delivery, and HR systems operations, while contributing to a high-quality team member experience through the HR Shared Services model.

Responsibilities and Duties

Workforce Operations & Earnings Delivery

• Partner with Dayforce Managed Services to support the end-to-end earnings delivery process, including WFM review, audits, validation, payroll transmission, and issue resolution for assigned business units.
• Serve as a primary liaison between HR, assigned business units, and Dayforce for earnings-related processes, system questions, and transactional support.
• Collaborate with managers and business unit partners to coordinate and process payroll-related forms, adjustments, and corrections, ensuring accuracy and compliance with established timelines.
• Conduct operational audits related to earnings, incentives, and team member data to identify discrepancies, trends, and opportunities for process improvement.
• Support payroll funding and reconciliation activities in partnership with Accounting, Dayforce, and external banking partners.
• Partner with Dayforce Tax Services to support payroll tax accuracy, compliance, and timely filings.
• Respond to earnings and system-related inquiries by leveraging the payroll contact center and ensuring a high-quality, customer-focused resolution experience.
• Escalate complex issues and proactively communicate impacts, timelines, and resolutions to business unit stakeholders.

HR Systems & Shared Services Support

• Provide operational support across the HR team, including reporting, data entry, system updates, auditing, and troubleshooting to ensure HR data accuracy.
• Participate in Dayforce system testing initiatives, upgrades, and user acceptance training to support platform stability and continuous improvement.
• Identify and escalate system, data, and process issues while contributing to efficiency and service enhancements.
• Represent the company professionally in all internal and external interactions and communications.
• Adhere to safety standards and help promote a safe working environment.
• Adhere to and promote the Mission, Vision, and Values of Stanley Martin.
• Complete other duties as assigned by the manager.

Qualifications

• Experience in human resources related fields.
• Strong communication & ability to manage multiple tasks and projects simultaneously.
• Professional demeanor and strong work ethic, including a commitment to safeguarding confidential information.
• Preferred experience with Dayforce HRIS.
• Strong technical skills with systems and technology.
• Proficient with Microsoft Office Suite or related software (Smartsheet).

What’s In It For Me:

• Access to competitively priced, high-quality health care options through Aetna, Met Life and Eye Med, along with employer-paid Short Term and Long Term disability, basic life and AD&D insurance (including employee-paid life, Legal Resources, and Aflac supplemental options)
• Plan…