Mgr-Commercial Support; HYBRID--Reston VA

Mgr-Commercial Support (HYBRID--Reston VA)

Job Category :
Commercial

Requisition Number : MGRCO
009472

• Posted :
  January 8, 2026
• Full-Time
• Hybrid
• Salary Range : $75,185 USD to $125,522 USD

Showing 1 location

Reston, VA 20191, USA

The Commercial Support Manager (the “Manager”) manages a team of Relationship Specialists who perform a variety of commercial banking support activities as an essential contributor to the success of the Wholesale Banking Line of Business. The Manager will be responsible for sustainable hiring practices, and training, coaching, and developing direct reports to ensure consistently successful execution of loan and deposit origination and servicing activities, high‑quality client engagement and requisite portfolio maintenance.

Further, the Manager will be accountable for Relationship Specialists’ compliance with and adherence to all federal and state regulations governing bank operations including BSA/AML requirements, as well as Atlantic Union Bank’s loan and deposit origination, documentation, and administration policies and procedures. The Manager will assist in all efforts to correct and improve compliance through remediation efforts and the evolution of existing processes, and act as a liaison with other areas of the bank as needed, including the Wholesale Banking Operations and Administration team.

Position Accountabilities

• Hires, onboards, manages, trains, coaches, mentors, and develops new and existing Wholesale Relationship Specialists and promotes a team environment to achieve proper accountability of direct reports.
• Coordinates and prioritizes the Relationship Specialists’ pipeline assignments to include internal and external loan closings, documentation preparation and review, deposit account opening, and/or administration of acquisition, development, and construction loans. Redirects, handles, and balances surplus workload as needed.
• Manages and responds to daily incoming client requests, inquiries, and escalated issues in a timely and professional manner. Performs necessary research and maintenance, troubleshoots, and provides or facilitates solutions to more complex customer issues. If applicable, logs and resolves customer complaints and dissatisfactions in accordance with Bank policies and procedures.
• Works proactively to identify potential problems and/or compliance concerns to maximize customer satisfaction and encourage relationship expansion.
• Extracts, formats, organizes, and distributes departmental reports to assist with portfolio management. Performs necessary data validation and analysis of team metrics, identifies and manages related coaching opportunities, and delivers timely and accurate management reporting.
• Executes and adheres to all federal and state regulations governing bank operations including BSA/AML requirements, as well as the Bank’s loan and deposit origination, documentation, and administration policies and procedures. Exercises discretion and ensures confidentiality of all customary and proprietary materials and data.
• Serves as final reviewer and approver of customized/complex loan packages and validates all components comply with the loan approval terms.
• Confirms Relationship Specialists complete detailed due diligence in accordance with associated regulatory requirements and bank policies and procedures to ensure quality account documentation and prevent exceptions.
• Approves large departmental wires and cashier’s checks.
• Participates in projects and initiatives and assists with maintaining, updating, and creating procedures; creates common knowledge and consistent practices within teams.
• Serves as a backup to all Wholesale Relationship Specialists.
• Maintains superior working knowledge of the Bank’s Treasury Management products and services as they relate to receivables, payables, fraud prevention, and liquidity to be a subject matter expert for all Wholesale Relationship Specialists.
• Maintains superior working knowledge of construction and/or development loans.
• Maintains exceptional working knowledge of specialized loans, including but not limited to modified builder lines, construction and/or development loans, low‑income…