Client Service II Representative - Print Production​/Mailroom

Client Service II Representative – Print Production / Mailroom

US-VA-Reston

Job : 33545
Type: Full‑Time
# of Openings: 1
Category: Office Services
VA – Reston‑Bechtel‑MS

Advanced proficiency in site operations and procedures with ability to assign tasks to colleagues and manage responsibilities within the team.

• Promptly inform supervisor of potential problems or customer concerns.
• Promptly review and respond to management and client requests via emails, phone calls, text messages and verbal communication.
• Strong focus on providing good customer service.
• Contribute to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
• Oversee workflow and job balance between staff and ensure tasks are completed within account SLA requirements.
• Responsible for communicating and training the team on changes to workflow or procedure.
• Oversee and manage daily and monthly records on service activity.
• Effectively communicate with the client and staff.
• Where appropriate, serve as main point of contact to the client for daily activity and participate in client meetings on account activity.
• Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.
• Attend cross‑functional trainings to ensure ability to provide coverage when short‑staffed.
• Site responsibility and location of coverage may change based on client and/or division needs.

• Responsible for prompt and accurate reproduction of all print requests.
• Review electronic file for print readiness, print documents, punch, bind, assemble, sort, laminate and perform pre‑delivery quality control check.
• Receive, log, deliver and track all activity for reporting purposes.
• Respond to customer requests.
• Perform routine upkeep and basic maintenance of equipment.
• Record and track customer inquiries and fulfillment of requests.
• Perform daily convenience care functions as needed.

• Responsible for prompt and accurate receiving, sorting, delivery, pick up, and processing of all courier items, interoffice mail, newspapers, magazines and all classes of United States Postal Services mail.
• Track courier and accountable items (Fed Ex, UPS, Certified Mail, etc.).
• Research and route unidentified and generic mail.
• Receive, log, deliver and track messenger items.
• Respond to customer requests.
• Perform routine upkeep of equipment.
• Record and track customer inquiries and fulfillment of requests.

Please note:

this is a customer‑facing role. It requires compliance with customer policies and protocols, which may include COVID‑19 vaccination and other measures relating to COVID‑19. In accordance with applicable law, we are providing the anticipated rate for this role: $17.20 – $23.37 hourly.

• HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
• Prior experience in a customer service environment.
• Good computer skills/technical knowledge.
• Ability to multitask and prioritize in order to meet deadlines.
• Good customer service and communication skills.
• Ability to work with minimal supervision.
• Ability to work OT as needed.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises.
• May require driving between multiple client locations and may also require a personal vehicle (valid driver’s license and acceptable driving record necessary).
• Ability to lift up to 50 lbs.
• Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.

Canon U.S.A., Inc., is a leading provider of consumer, business‑to‑business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top‑10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its…