More jobs:
Help Desk and communications Support
Job in
Reston, Fairfax County, Virginia, 20194, USA
Listed on 2026-03-03
Listing for:
InstantServe LLC
Full Time
position Listed on 2026-03-03
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support -
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
- Review and respond to the customers seeking technical assistance over the MISMO support mailbox.
- Perform remote troubleshooting on VTT and PDD related questions by utilizing the SFPDM/PDD/VTT Technical Resources, MBS Guide, APMs, etc.
- Determine the best solution based on the issue and details provided by customers.
- Categorize emails to using internal labels to direct emails to the appropriate parties and to reflect the status of the inquiry.
- Direct non-Adoption team related questions to the next level of support personnel (BNYM Team, Account Executives)
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Record inquiries in the Service Now portal.
- Follow-up and update customer status and information.
- Identify and suggest possible improvements on procedures
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