Customer Communications Manager

Responsibilities

• Build and deploy customer lifecycle emails and nurture programs—supporting onboarding, adoption, training engagement, and migrations—across Revalize’s multi‑brand portfolio.
• Work with internal teams to manage email scheduling, segmentation, campaign setup, QA, and deployment in marketing automation platforms.
• Ensure messaging is clear, customer‑friendly, and aligned to lifecycle goals.
• Execute communications at scale to guide customers to key milestones, including product setup and onboarding progress, feature and product usage adoption, training participation (free and paid), migration readiness and change enablement.
• Support retention efforts by helping deliver the right message to the right customer at the right time.
• Help plan and execute virtual and regional customer engagement events including adoption webinars, migration workshops, training awareness sessions, customer community or product engagement events.
• Work with event team to coordinate event logistics, invitations, registration pages, follow‑up emails, and attendee engagement.
• Take product strategy and customer insights and turn them into coordinated, multichannel engagement opportunities.

• 2–4 years’ experience in Customer Marketing, Lifecycle Marketing, or Communications (B2B SaaS preferred)
• Experience executing email campaigns and webinar/event engagement
• Strong written communication skills with a customer‑friendly tone
• Highly organized and able to manage multiple campaigns and stakeholders across multiple brands
• Curious about data and motivated by improving retention and adoption outcomes
• Comfortable working with marketing automation and event platforms;
  Hub Spot knowledge a plus
• Self‑starter with a “get it done” mindset in a fast‑moving environment

• PTO, Sick and Parental Leave;
  Medical, Dental, and Vision Insurance; 401(k) Plan;
  Health Savings Account;
  Life Insurance;
  Employee Assistance Program.