Client Service II Representative - Print Production​/Mailroom

Client Service II Representative - Print Production/ Mailroom

Location: US-VA-Reston
Job : 33545
Type: Full-Time
# of Openings: 1
Category: Office Services
Facility: VA - Reston-Bechtel-MS

Advanced proficiency in site operations and procedures with the ability to assign tasks to colleagues and manage responsibilities within the team.

• Promptly informs supervisor of potential problems or customer concerns.
• Reviews and responds to management and client requests via email, phone, text, and verbal communication.
• Provides excellent customer service and assists in the creation of the Site Procedure Guide to ensure accurate account process recording.
• Oversees workflow and job balance among staff to meet account Service Level Agreement (SLA) requirements.
• Communicates and trains the team on changes to workflow or procedures.
• Manages daily and monthly service activity records.
• Serves as main point of contact for daily client activity and attends client meetings when required.
• Acts in copy/print production, copier maintenance, mail/courier services, reception/office services, shipping/receiving, inventory, warehouse, and file services as assigned.
• Participates in cross-functional training to provide coverage when short‑staffed.
• Adapts site responsibilities based on client and division needs.

• Replicates all print requests accurately and efficiently.
• Reviews electronic files for print readiness, prints, punches, binds, assembles, sorts, laminates, and performs pre‑delivery quality control checks.
• Logs, delivers, and tracks all activity for reporting purposes.
• Responds promptly to customer requests and performs routine equipment upkeep.
• Records and tracks customer inquiries and request fulfillment.
• Performs daily convenience care functions as needed.

• Receives, sorts, and delivers all courier items, interoffice mail, newspapers, magazines, and classified USPS mail.
• Tracks courier and accountable items (Fed Ex, UPS, Certified Mail, etc.).
• Researches and routes unidentified and generic mail.
• Logs, delivers, and tracks messenger items.
• Responds to customer requests and maintains equipment upkeep.
• Records and tracks customer inquiries and request fulfillment.

• HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related customer service experience.
• Prior experience in a customer‑service environment.
• Good computer skills and technical knowledge.
• Excellent multitasking and prioritization abilities to meet deadlines.
• Strong customer service and communication skills.
• Works independently with minimal supervision.
• Flexible to work overtime as needed.
• Requires security clearance and will take all necessary steps to obtain required clearances.
• Valid driver’s license with an acceptable driving record; may need to drive between client locations.
• Ability to lift up to 50 lbs and stand, bend, walk, reach, and pull for extended periods.

Hourly Rate: $17.20 – $23.37

• Employee referral bonus
• Employee discounts
• Dress‑for‑Your‑Day attire program (casual based on job function)
• Volunteer opportunities to give back to the local community
• Swag – a Canon welcome kit and official merchandise

Canon U.S.A., Inc. is a leading provider of consumer and industrial digital imaging solutions. Our mission is to exceed customer expectations with advanced technologies and innovate in sustainability and social responsibility.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. You must be legally authorized to work in the United States; the company does not sponsor visas.