Customer Care Associate

Job Type: Full-time
Pay: Starting $50,000 per year
Core

Hours:

M-F 8am - 5pm EST
Location: Reston, VA office (onsite five days per week, hybrid after training)

• Answer inbound calls to assist homeowners with various warranty concerns
• Understand each customer’s individual needs and determine the best course of action
• Communicate clearly any next steps and help manage expectations
• Fully document each call accordingly
• Build rapport and manage relationships over the phone

• 1-3 years of customer service experience
• Proficient typing skills
• Demonstrated ability to interact with customers
• Experience working in a phone-based/call center environment is a plus

As the parent company of Ryan Homes, NVHomes and Heartland Homes, NVR is committed to your success and we will give you the tools, training, and industry knowledge you need to excel and thrive. Our management team is tenured and talented, nearly 80% of them promoted from within, so you will have mentors who can share their knowledge and provide career guidance and encouragement.

NVR offers traditional benefits, among the best in the industry. In addition, we offer all employees stock ownership through a profit sharing trust as part of our retirement savings package. NVR has had the highest Earnings Per Share growth rate in the homebuilding industry for the past 10, so as we grow financially, so do you!

View more about our exceptional culture and comprehensive benefits at  We are an Equal Opportunity Employer. Drug Testing and Credit Check are required. Applicants must be legally entitled to work in the United States, as NVR does not provide visa sponsorship.