Time Concierge | Reston, VA

Planned Companies – Lead Concierge – Job Description

Location:

Reston, VA

Schedule:

Full Time:
Sunday to Friday 7am - 3pm - 40/hrs.

Pay Rate: $21.00

Our company is searching for a friendly and professional Lead Concierge to manage all client services. We’re looking for an experienced individual who can provide high-quality service to our clients and understands the worth of exceptional customer service. The role is a liaison between our company and our partnering client.

The successful candidate will have a confident personality, enjoy networking with clients, and have excellent communication skills (written and verbal). Additionally, the candidate should possess a comprehensive knowledge of local businesses, travel selections, and entertainment scenes.

• Manage concierge staff.
• Handle inquiries from clients and residents in a professional manner.
• Help with the organization of on-site events.
• Greet clients when they enter the building and guide them to their designated areas.
• Process important queries and manage customer expectations in a polite and friendly manner.
• Keep track of frequent clients and create a tailored experience based on their personal needs.
• Answer telephones and monitor the lobby.
• Provide information on surrounding area stores and services such as car service centers, grocery stores, health spas, liquor stores, pharmacies, religious centers, beauty spas, tailors, video stores, etc.
• Maintain control of all keys, including logging the keys in and out.
• Announce all visitors to clients and tenants. Keep all visitors at the front desk until permission is received from the unit resident/tenant.
• Maintain a clean and pleasant environment.
• Log in and secure all packages, deliveries, and other appropriate items at the designated area.

• Minimum of 2+ years of client-facing experience.
• Basic computer literacy and talent for technology.
• Microsoft Suite proficiency.
• Advanced written and verbal communication skills.
• Polite, friendly, and self-assured attitude.
• Skills in multitasking and good time management.
• Some experience with scheduling.
• Basic knowledge of resident portal software.

• Full-time employees (defined as working 30 or more hours per week) are eligible for medical, dental, vision, and other ancillary benefits.
• All employees (full-time and part-time) are eligible to participate in the company’s 401K which has an employer match.

Planned Companies is an equal opportunity employer. Planned Companies does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in the provision of employment opportunities and benefits.