Concierge

Overview

Concierge - JLL

We are seeking a professional Concierge to support our client's world headquarters in Reston, Virginia. You will provide exceptional customer service while managing visitor registration, security protocols, and administrative support. The ideal candidate will have knowledge of local businesses, entertainment venues, and travel options, with a strong customer service foundation. You will create positive first impressions while supporting building security and various operational needs in a fast-paced corporate environment.

• Greet and check in guests using the Visitor Registration System, creating and issuing photo  access control badges
• Answer phone calls and transfer to appropriate departments with professional courtesy
• Provide general administrative support across multiple departments as needed
• Make conference room reservations and coordinate meeting logistics
• Submit tickets for building maintenance issues and track resolution progress
• Partner with Conference Services team to assist with receptions and corporate events
• Escort guests throughout the facility as required for security protocols
• Correspond with guests requiring follow-up services or issue resolution
• Maintain the ambiance, style, and cleanliness of the Concierge Desk and ensure literature is stocked
• Participate in and complete all required training programs
• Demonstrate flexibility with work hours based on operational needs

• High school diploma or equivalent
• 3+ years of receptionist and/or hospitality experience in professional settings
• Professional experience in administrative roles within busy front desk environments preferred
• Pleasant phone manner and excellent verbal communication skills
• Basic knowledge of local attractions and destinations in the Reston/Virginia area
• Ability to thrive in a busy, fast-paced, and quickly changing environment
• Exceptional customer service skills and problem-solving mindset
• Strong organizational skills with ability to manage multiple tasks with minimal supervision
• Professional written and verbal communication abilities
• Flexibility regarding work start and end times as operational needs require
• Proficiency with desktop computing platforms (PC) and Microsoft Office Suite (including Teams)

• Associate degree or relevant college coursework
• Experience supporting corporate events and executive-level interactions
• Familiarity with visitor management systems and security protocols
• Knowledge of conference room booking systems and meeting coordination
• Previous experience in corporate headquarters or high-security environments

• Must adhere to professional dress code and appearance policy
• All other duties and tasks as assigned

• Location:
  
  Reston, Virginia (Client World Headquarters)
• Working Hours:
  
  Monday-Friday, 7:00 AM - 6:00 PM (core building hours with flexibility required)

• This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without employer sponsorship.
• Location:
  
  On-site - Reston, VA
• If this job description resonates with you, we encourage you to apply, even if you don t meet all the requirements.

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

JLL is an Equal Opportunity Employer. We may process your application in accordance with applicable privacy notices. For more information, please review our Candidate Privacy Statement and Equal Employment Opportunity policy on our career site.