Client Enablement Manager – Credit Risk

What We'll Bring

At Trans Union, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go.

Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day.

Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.

The Client Enablement Manager for credit risk is responsible for leading the successful onboarding and enablement of customers using Trans Union’s credit risk solutions. In this role, you’ll engage during the later stages of the sales cycle and partner closely with both internal teams and customers to finalize requirements. Once the deal closes, you’ll coordinate delivery across cross‑functional stakeholders and guide customers through a smooth, effective implementation of their solution.

• 7+ years’ experience in the credit industry
• Bachelors Degree required
• Experience in managing large-scale initiatives
• Knowledge of credit/FCRA data and applicable non-FCRA data
• Proficient use of Microsoft applications

• Act as main point of contact for customer business, technical, and operational personnel to enable successful solution implementations
• Partner with Credit Risk Solution on overall product management and development activities
• Work with Sales and the Business Vertical to ensure customer needs are met
• Communicate effectively with technical product managers and architects
• Interact heavily with Global Delivery and other matrix partners to establish a playbook for efficient and effective processing and delivery of solutions across customer segments
• Be an additional voice for Credit Risk Solutions; articulate solution capabilities as well as vision/roadmap
• Provide important voice of customer feedback to appropriate Solutions groups to inform product development, collateral, and roadmap
• Overcome technical and operational hurdles, enabling both short-term and long-term fixes to various challenges
• Ensure proper compliance and legal requirements are maintained at all times
• Play an active part in Swarm program management as necessary

Trans Union complies with all applicable immigration laws and regulations. The Company does not presently provide employer support or sponsorship for an immigration-related employment benefit for this position. Applicants must be authorized to work in the United States on a full-time basis without the need for employer support or sponsorship now or in the future.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company’s reputation are also essential expectations of this position.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Trans Union provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to Trans Union’s…