Business Development Operations & Customer Experience Lead

Business Development Operations & Customer Experience Lead

Requisition

• Relocation Authorized:
  None
• Telework Type:
  Part-Time Telework
• Work Location:
  Reston, VA

• Serve as the primary liaison to the BD Committee, ensuring governance, alignment, and timely reporting.
• Provide insights on and influence best BD practices accordingly.
• Lead development and delivery of BD training programs, documentation, and capability-building initiatives across GBUs including BD Core Process training.
• Champion customer-centric practices by driving Customer Engagement Plans (CEPs) and CBL training.
• Manage customer feedback loops (surveys, CPARs, scorecards) and translate insights into actionable improvements.
• Oversee BD process improvement initiatives and special projects to enhance efficiency and effectiveness.
• Maintain BD and customer engagement dashboards; monitor KPIs and provide data-driven insights to leadership.
• Monitor key metric data for win/loss rates and personnel statistics.
• Create yearly forecasts and manage the budget for all BD Committee support activities including CBL training.
• Represent and manage major activities such as the BD award process and quality audits.

• Requires bachelor's or master's degree (or international equivalent) and 13-15 years of relevant experience or 17-19 years of relevant work experience.

• Demonstrated experience in Business Development, Customer Experience, or related strategic functions.
• Proven ability to communicate and influence across organizational boundaries, including senior leadership and cross-functional teams.
• Ability to analyze data, interpret trends, and provide actionable insights to inform decision-making.
• High attention to detail and commitment to accuracy in reporting and governance.
• Strategic thinker with a continuous improvement mindset.
• Strong stakeholder engagement and executive communication skills.
• Ability to manage multiple priorities and deliver results in a dynamic environment.

Preferred Qualifications:

• Clear understanding of change management needs for implementation of new initiatives.
• Experience implementing complex, organization-wide initiatives and driving change management.
• Strong facilitation skills with a track record of leading effective training sessions and capability-building programs.
• Familiarity with BD processes, tools, and analytics platforms (e.g., CRM systems, dashboards, reporting tools).
• Understanding of customer-centric frameworks and engagement methodologies.

For decades, Bechtel has worked to inspire the next generation of employees and beyond. Because our teams face some of the world s toughest challenges, we offer robust benefits to ensure our people thrive. Whether it is advancing careers, delivering programs to enhance our culture, or providing time to recharge, Bechtel has the benefits to build a legacy of sustainable growth.

Learn more at Bechtel Total Rewards

As a global company, Bechtel has long been home to a vibrant multitude of nationalities, cultures, ethnicities, and life experiences. This diversity has made us a more trusted partner, more effective problem solvers and innovators, and a more attractive destination for leading talent.

We are committed to being a company where every colleague feels that they belong-where colleagues feel part of "One Team," respected and rewarded for what they bring, supported in pursuing their goals, invested in our values and purpose, and treated equitably.  to learn more about the people who power our legacy.

Bechtel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law. Applicants with a disability, who require a reasonable accommodation for any part of the application or hiring process, may e-mail their request to