Payments Operations Associate- ACH, Wire & SWIFT

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to home ownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home.

As a valued colleague on our team, you will perform tasks that support customer and performance measures that focus on completeness, timeliness, quality, and customer satisfaction. You will support the team as they engage with customers to understand business needs and priorities and efforts to deliver those outcomes. You may assist with identifying and implementing process improvements to increase customer value, as well as assisting with identification of customer problems, process exceptions, and risks.

The Payments Operations Associate- ACH, Wire & SWIFT role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities.

• Partner with team to gather data to resolve customer issues and third‑party service level agreements (SLA).
• Assist the team with exception requests, including escalation and communication of production incidents.
• Perform tasks related to process improvement efforts.
• Collaborate with the team on data analysis, forecasting, and managing capacity.
• Assist with monitoring process performance and risk assessments.

• Bachelor's degree or equivalent
• Experience with electronic payments (ACH & Fedwire), reconciliations and basic accounting skills.
• Strong problem solving and analytical skills required.
• Ability to identify operational and process issues and collaborate to provide solutions.
• Attention to detail and a sense of urgency. Willing to take ownership and accountability for department tasks.
• Excellent time management and communication skills (verbal & written).
• Inquisitive, questioning nature; desire to learn.
• Ability to identify processing efficiencies and collaborate to implement.
• Accredited ACH Professional (AAP) or Certified Treasury Professional (CTP) a plus.

• Proficiency in Microsoft Office suite
• Skilled in Excel

Salary Range: $67,000 to $84,000 a year

Fannie Mae is an equal‑opportunity employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity/gender expression, marital or parental status, or any other protected factor. Fannie Mae is committed to providing reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment, unless providing such accommodations would cause undue hardship to the company.

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For most roles, employees are expected to work onsite on a regular basis at their designated office location. In‑office work cadence is determined by your manager. Proximity within a reasonable commute to your designated office location is preferred unless the job is noted as open to remote.

Requisition Compensation: $68,000 to $86,000