Assistant General Manager, Condominium

Assistant General Manager, Condominium
ETYPE:
Transaction Continuity - Waccamaw Management, LLC.

This position is an onsite liaison role supporting the General Manager and interacting with homeowners, board of directors, committee members, and staff. The Assistant General Manager assists with administrative and clerical functions, project management, scheduling, and communication.

• Assist General Manager with implementation of Board policy and directives within the scope of the management agreement.
• Works with the board on strategic initiatives, policy governance and association projects.
• Walk and inspect property, ensure property is well maintained and HOA Code, Compliance, Rules & Regulations are adhered.
• Issues violation letters to homeowners and follow-up to ensure corrections.
• Meet and greet homeowners, residents, members of the Board of Directors, maintenance vendors and contractors.
• Research and respond to inquiries in-person, by phone, and email.
• Activate and issue pool passes, parking passes, and key FOBS.
• Receive, sort, log, and distribute mail and packages.
• Data entered and update information in the database; record and track documents and information.
• Assist with maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite.
• Assist in preparing board packages; coordinate and schedule monthly and annual board meetings.
• Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events.
• Assist homeowners in making monthly payments, completing architectural review forms, and following up with homeowners on the Board’s decision.
• Assist with other projects as assigned.

• 2+ years of community association experience.
• Well-versed in condominium association management.
• Knowledge of the Association Board of Directors, the General Manager, and how those roles interface with the requests of homeowners.
• Customer service driven and team oriented with a consultative approach when assisting others.
• Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.
• Excellent communication skills (written and oral) and conflict resolution techniques.

• Entry level

• Full-time

• Management and Manufacturing

• Business Consulting and Services

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.