SSVF Case Manager

Why work with YWCA Seattle King Snohomish? YWCA SKS is the region’s largest non‑profit organization with a 120+ year legacy, focused on the needs of women, with programs serving 7,000 people each year. When you work with YWCA, you make a difference. We’re women and BIPOC‑led, family‑centered, and supportive of employees. As a full‑time YWCA employee (30+ hours), you’ll enjoy a benefits package including medical insurance, generous vacation, holiday, sick leave plans, and an outstanding retirement plan.

Put your passion for racial equity and social justice to work – apply today!

The SSVF (Supportive Services for Veteran Families) Case Manager will work closely with homeless and formerly homeless veterans and their families as part of the YWCA’s Specialized and Integrated Services Division. You will identify and engage with current and previously homeless families to assist them in obtaining and retaining permanent affordable housing. This requires establishing effective case‑management relationships with veterans and veteran families, building relationships with property managers and other social‑service providers, and coordinating with the SSVF Program Manager I.

Additionally, you will connect families to supportive services to ensure success in permanent housing, respond to crisis situations that could threaten housing stability, and maintain a caseload of families seeking or maintaining housing. Collaboration with the SSVF Outreach Intake Specialist and other community providers is essential.

• Provide outreach throughout King County to locate, identify, engage and refer homeless and formerly homeless veterans and their families to veterans benefits and services as well as other available health and human services
• Provide links to housing and housing stability resources
• Build relationships with landlords/property managers
• Meet with applicants to determine eligibility and assist the Outreach/Intake Specialist with the application process
• Work in collaboration with other social service providers in the community
• Assess the strengths and challenges of the client family and assist family in developing housing stability goals and individual goal plans and action steps
• Provide or ensure provision of life‑skills training and support when needed
• Provide referral and connection to supportive services, such as chemical dependency treatment, mental health counseling, domestic violence advocacy, etc.
• Conduct home visits to ensure housing stability
• Accurately and thoroughly document performance of all tasks above
• Meet regularly with SSVF staff to help ensure success for the families and the program
• Attend meetings with human service providers and other public functions as related to the SSVF program
• Help with administrative support of the program through regular reporting and record keeping as directed
• Show demonstrated ability to interact with people of different cultures and promote social justice
• Perform other duties as assigned

• BA in social services or related field and/or a minimum of 3 years’ experience working with low‑income individuals and families and or persons with disabilities, with a strong focus on supportive services for veterans
• Knowledge and experience in providing services to veterans
• Experience with crisis intervention and case management
• Experience working with homeless families/individuals
• Knowledge of family dynamics
• Experience working with persons who have chemical dependency and mental health issues
• Knowledge of and experience working with persons who have experienced domestic violence
• Knowledge of housing resources in King County, landlord/tenant laws, and fair housing regulations in Seattle and King County
• Must be able to travel independently throughout King County
• Ability and willingness to work as part of a team and independently
• Values diversity and provides culturally competent services
• Veterans are encouraged to apply

• Hourly Rate: $28.00
• Hours:
  
  40
• Excellent benefits package including medical insurance, retirement plan, plus generous vacation, holiday, and sick leave plans
• At the time of hire, employees may enroll voluntarily in…