SSVF Case Manager

Why work with YWCA Seattle King Snohomish?

YWCA SKS is the region’s largest non‑profit organization with a 120+ year legacy, focused on the needs of women, with programs serving 7,000 people each year. When you work with YWCA, you make a difference.

We’re women and BIPOC‑led, family‑centered, and supportive of employees. As a full‑time YWCA employee (30+ hours), you’ll enjoy a benefits package including medical insurance, generous vacation, holiday, sick leave plans, and an outstanding retirement plan. Put your passion for racial equity and social justice to work –
apply today!

The SSVF (Supportive Services for Veteran Families) Case Manager will work closely with Homeless and Formerly Homeless Veterans and their Families and is part of the YWCA’s Specialized and Integrated Services Division. Case managers will identify and engage with current and previously homeless families to assist them in obtaining and retaining permanent affordable housing. This will require establishing effective case management relationships with formerly homeless veterans and homeless veteran families, building relationships with property managers and other social service providers in coordination with the SSVF Program Manager I.

This position assists in connecting families to supportive services to help ensure success in permanent housing. This position will be expected to respond to crisis situations which could result in loss of permanent housing if not resolved. This position has a caseload of families seeking housing as well as families experiencing difficulty in maintaining housing. SSVF case managers will provide engagement and outreach in conjunction with the SSVF Outreach Intake Specialist.

The YWCA has a reputation for providing culturally competent services with particular emphasis on serving homeless and low‑income families. Valuing diversity and championing anti‑racism policy in program delivery are core values.

• Provide outreach throughout King County to locate, identify, engage and refer homeless and formerly homeless veterans and their families to veterans benefits and services as well as other available health and human services.
• Provide links to housing and housing stability resources.
• Build relationships with landlords/property managers.
• Meet with applicants to determine eligibility and assist the Outreach/Intake Specialist with the application process.
• Work in collaboration with other social service providers in the community.
• Assess the strengths and challenges of the client family and assist family in developing housing stability goals and individual goal plans and action steps.
• Provide or ensure provision of life skills training and support when needed.
• Provide referral and connection to supportive services, such as chemical dependency treatment, mental health counseling, domestic violence advocacy, etc.
• Conduct home visits to ensure housing stability.
• Accurately and thoroughly document performance of all of the tasks above.
• Meet regularly with SSVF staff to help ensure success for the families and the program.
• Attend meetings with human service providers and other public functions as related to the SSVF program.
• Help with administrative support of the program through regular reporting and record keeping as directed.
• Show demonstrated ability to interact with people of different cultures and promote social justice.
• Perform other duties as assigned.

• BA in social services or related field and/or a minimum (3) years’ experience working with low‑income individuals and families and or persons with disabilities, with a strong focus on supportive services for Veterans.
• Knowledge and experience in providing services to Veterans.
• Experience with crisis intervention and case management.
• Experience working with homeless families/individuals
• Knowledge of family dynamics.
• Experience working with persons who have chemical dependency and mental health issues.
• Knowledge of and experience working with persons who have experienced domestic violence.
• Knowledge of housing resources in King County, Landlord/Tenant Laws and Fair Housing Regulations in Seattle and King County.
• Must be able…