Retail Store Manager

Join to apply for the Retail Store Manager - 2962 role at First Cash

Salary: $25.50 to $29.50 per hour (plus potential monthly bonus).

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9AM and close at 6PM; many stores are closed on Sundays.
• Earned Wage Access program available to all employees on the second day of employment. Access to withdraw up to 50% of wages earned, up to seven times in a payroll cycle.
• Unlimited commission above hourly base rate.
• Vacations: one week after six months; additional week after one year; two weeks after each anniversary thereafter; 120 hours after five years (adjusted for state/local requirements).
• Sick/Personal time: 8 hours after six months; 16 hours each anniversary thereafter (years 2-5); 24 hours after five years.
• Employee discounts on first day of employment.
• Tuition Reimbursement up to $2,000 per year for full-time employees meeting program requirements.
• Access to over 10,000 discounts from 1,000+ companies with First Cash Perks.
• Auto-enrollment in the First Cash 401k program after six months of employment.
• Access to the First Cash Pet Insurance program.

We are seeking a Store Manager with 2+ years of management and customer service experience (retail/sales is a PLUS). A Store Manager will be accountable for the day-to-day operations of the store, lead, coach, and develop store employees, recruit and retain top talent, and manage customer relations and satisfaction. The Store Manager analyzes financial statements to ensure goals are met and adjusts strategies as needed.

The role commits to the asset protection program through inventory control, following policies and procedures, and securing customers  loans. The Store Manager promotes our business using internal and external marketing tools to acquire new customers. The position involves working with a variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations), and more.

This position offers a competitive wage plus a bonus based on store performance. Pay is location and experience dependent. Reports to the area District Manager.

(This is a representative list; other duties may be assigned as needed.)

• Facilitate a customer-centric environment by engaging with customers professionally and addressing issues promptly.
• Monitor and assist in training Pawnbrokers to meet First Cash standards.
• Recruit top talent through company-prescribed channels.
• Open and close the store, manage cash drawers and merchandise, and protect assets.
• Ensure asset protection through inventory control, safety procedures, documentation, and securing customer loans.
• Manage inventory, loan management, merchandising, store presentation, systems, and reporting.
• Evaluate store financials and drive profitability through communication and goal-setting.
• Ensure operating standards meet or exceed First Cash standards.
• Monitor loan qualification and buying processes for value and integrity of loans.
• Complete assigned tasks and training for self-development.
• Communicate clearly with employees about the store s mission and profit objectives.
• Remain up-to-date on product knowledge.
• Other related duties as assigned.

• Must be willing and able to lift/carry up to 50 pounds.
• Must be able to perform duties for extended periods (standing, walking, climbing, pushing, pulling, etc.).
• Demonstrated ability to effectively supervise others.
• Ability to work with firearms and become firearms certified.
• May be asked to assist customers on exterior of the building or retrieve products stored in exterior areas.
• Minimum Age: 18;
  High School Diploma, GED, or equivalent experience.
• Ability to work in multiple locations as needed; flexible retail schedule including weekends/holidays.
• Store Managers will work 45+ hours per week; hours are not guaranteed.
• Computer literate; able to operate POS systems and office machines.
• Ability to multi-task in a fast-paced environment; detail-oriented; strong organizational and analytical skills.
• Cash…