Leasing Manager

Job Title and Compensation

Job Title: Leasing Manager

Salary: $25-26 per hour plus a 50% housing discount.

Schedule: Tuesday-Friday 9:00am-6:00pm, Saturday 10:00am-5:00pm.

We’re looking for a talented Leasing Manager to oversee apartment rentals, move-ins and move-outs, and lease renewals. The Leasing Manager will market and interact directly with prospective and current residents to achieve maximum occupancy and ensure resident retention and client satisfaction.

• Focus on the needs of others by listening, understanding, and showing empathy and respect.
• Conduct training, facilitate regular meetings, and coach leasing consultants.
• Generate and handle traffic, qualify prospective residents, lease apartments, prepare lease documentation, and complete move‑in paperwork.
• Review lease applications for accuracy and collect payment before forwarding to the property manager for approval.
• Conduct outside marketing, employer outreach, and review internet and marketing ads.
• Identify target market, develop and implement marketing plans, coordinate, qualify, and update advertisements.
• Maintain accurate and detailed records of traffic activity in the computer system.
• Translate phone traffic into scheduled appointments with prospective residents to tour the property.
• Follow up with each prospective resident via phone, mail or email.
• Orient prospective and current residents to the property.
• Process renewal paperwork and deliver paperwork to current residents on a monthly basis.
• Create and maintain resident files, including reviewing move‑in paperwork with new residents.
• Complete daily open and close procedures.
• Ensure model apartments are in touring condition at all times.
• Coordinate move‑in/out schedules with maintenance, inspect apartments before resident move‑ins.
• Assist with processing work orders for residents, ensuring timely completion.
• Shop competitors and complete weekly market survey.
• Plan and implement resident activities to increase resident retention.
• Promote excellent customer service to prospective and current residents and promote a quality living experience for all.
• Promote positive resident relationships throughout tenancy by responding promptly and accurately.
• Assist with managing resident issues, including neighbor disputes.
• Inspect buildings and grounds for safety and cleanliness, alert maintenance to repairs.
• Comply with all company policies, health and safety rules, and applicable local, state, and federal laws.
• Other duties as assigned.

• High school diploma required.
• Minimum one year of residential leasing and/or management experience required.
• Prior experience with a revenue management system required.
• Prior experience with Yardi or another equivalent property management system required.
• Prior experience with customer reputation management tools required.

• Excellent customer service and interpersonal skills with the ability to relate to others.
• Basic knowledge of Microsoft Office Suite:
  Outlook, Word, PowerPoint, Excel.
• Strong interpersonal skills to communicate effectively with all levels of management.
• Sensitivity to confidential matters required.
• Ability to work independently and prioritize effectively in a fast‑paced environment.
• Ability to relay technical concerns with adequate detail, quickly, and accurately.
• Capability to read, write, comprehend, and converse in English.
• Strong organizational and time‑management skills.
• Skill to cope with and defuse situations involving angry or difficult people.
• Valid driver’s license, clean driving record, current auto insurance required.
• Must comply with all safety requirements.
• Required to complete and pass Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days.

• Put people and partnerships first.
• Empower associates.
• Focus on solutions.
• Champion ideas that accelerate success.
• Deliver proof over.

• Top 15 national finalist on the Best Places to Work Multifamily™.
• Certified Great Place to Work® since 2017.
• Listed as one of the Best Workplaces in Real Estate™.
• Ranked second on the 100 fastest‑growing private companies in Washington by The Puget Sound Business Journal.
• Ranked 8 on the 2024 National Multifamily Housing Council (NMHC) Top 50 Managers List.