Principal Service Engineer IS -AI and ML Architect

Principal Service Engineer IS - AI and ML Architect

Providence caregivers are not simply valued – they’re invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. We are seeking a visionary Principal Service Engineer to lead AI architecture initiatives that transform IT service delivery s role will design and implement AI‑driven guardrails, governance and solutions to optimize workflows, enhance resilience, and deliver exceptional caregiver experiences.

They will translate complex caregiver, business, and technical requirements into resilient, compliant service architectures that meet KPIs for availability, quality, cost, and caregiver satisfaction. This role will design the future of reliable, scalable, caregiver and patient‑focused AI services.

• Washington:
  Seattle, Redmond, Renton, Vancouver
• California:
  Los Angeles, Irvine
• Oregon:
  Portland

• This is a hybrid role, involving a combination of in‑office and remote work each week.
• The weekly hybrid schedule will be determined by the manager based on departmental needs.

• Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering – or a combination of equivalent education/experience.
• 8 or more years of related experience.
• Strong experience in automation, specifically related to deployment, recovery, or other manual processes.
• Strong experience with n‑tier solutions.
• Strong experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manual).
• Strong experience influencing engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations.
• Strong experience leading and representing the Service in backlog discussions and stand‑ups to establish appropriate prioritization of Live Site requirements.
• Strong experience leveraging data and metrics to drive behavior, process, and priority decisions.
• Strong experience in advanced problem solving using systematic procedures and investigating problems utilizing root cause analysis.

• Master's Degree in Computer Engineering, Computer Science, Mathematics, Engineering – or a combination of equivalent education/experience.
• Experience in a Healthcare environment.
• 8 or more years of experience in enterprise and cloud technologies.
• 3 or more years of experience working with Artificial Intelligence and Machine Learning.
• Translating business, caregiver, and technical requirements into resilient, compliant service architectures that meet KPIs.
• Owning service disruptions, applying advanced diagnostics, and restoring service quickly while innovating from past experiences.
• Designing and managing alerting, telemetry, and recovery systems to ensure 24x7 uptime and operational resilience.
• Creating cost models, analyzing operational data, and driving efficiencies to maximize financial resources.
• Acting as a thought leader, mentoring team members, and driving adoption of new technologies and best practices across IS.

• California:
  Los Angeles and Irvine – Min: $71.23, Max: $121.29
• Oregon:
  Portland – Min: $68.33, Max: $116.36
• Washington:
  Seattle, Renton, Redmond – Min: $71.23, Max: $121.29
• Washington:
  Vancouver – Min: $68.33, Max: $116.36

Our best‑in‑class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best‑in‑class benefits and we foster an…