Clinical​/Service Delivery Tech Specialist II, Applications Support

Job Summary

In addition to the responsibilities listed below, this position is responsible for working with application users to understand standard needs and identify opportunities for improvement in medical software applications; providing support to end-users using working knowledge of medical applications; and planning the maintenance, modification, and documentation of applications with intermittent supervision.

• Pursues effective relationships with others by sharing resources, information, and knowledge with coworkers and members. Listens to, addresses, and seeks performance feedback. Pursues self-development; acknowledges strengths and weaknesses based on career goals and takes appropriate development action to leverage / improve them. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work. Assesses and responds to the needs of others to support a business outcome.
• Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; follows procedures and policies, and applies data and resources to support projects or initiatives with limited guidance and/or sponsorship. Collaborates with others to solve business problems; escalates issues or risks as appropriate; communicates progress and information. Supports the completion of priorities, deadlines, and expectations. Identifies and speaks up for ways to address improvement opportunities.
• Ensures that documentation is adequately maintained by: documenting one’s action (e.g., maintenance, repairs, part replacement) in the centralized maintenance management system with minimal guidance and monitoring; documenting standards, procedures and protocols for all major processes and upholding all standards with limited oversight; and maintaining adequate parts of inventory for medical devices and software with limited oversight.
• Conducts ongoing preventative maintenance of medical equipment by: performing routine inspections and functionality tests of standard medical equipment (e.g., integrated, interoperable) medical devices and software with some direction; assisting with scheduled preventative maintenance of medical equipment and software (e.g., replacing parts) while exercising judgement and discretion; responding to straight forward requests for maintenance that may require judgment and discretion; and maintaining basic awareness of the status of ongoing preventative maintenance activities, problems, and concerns.