Application Analyst II

Job Description

The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands, and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization.

TITLE: Application Analyst I, II, Sr

The Application Analyst I role will troubleshoot, document, and resolve IT application issues in a timely manner with guidance. The Application Analyst II will demonstrate competence in analysis and troubleshooting, healthcare computing environments and be a self-directed learner with excellent communication skills. The Application Analyst Sr will demonstrate mastery in analysis and troubleshooting, healthcare computing environments and be a self-directed learner with excellent communication skills.

DEPARTMENT: Information Technology

HOURS OF WORK: As required to fulfill responsibilities

REPORTS TO: Supervisor, Business & Support Applications

• Bachelor's degree OR Associates degree and two (2) years related industry experience
  , OR four (4) years related experience
  .
• Applied IT Job
  
  Experience:
  
  0-3 years
  Experience in an application/system support role in a multiple system environment.
• Documented ability to work with computer systems.
• Documented record of excellent leadership, communications, and organization skills.
• Must be current in required application certifications.
• Demonstrated continued professional development.
• Demonstrates an understanding of enterprise integration concepts.

• Master's Degree
  , OR bachelor's degree and four (4) years related industry experience
  , OR Associates degree and six (6) years related industry experience
  , OR ten (10) years related experience
  .
• Applied IT Job
  
  Experience:
  
  4-5 years
  Experience in an application/system support role in a multiple system environment.
  Some Small Project lead experience required.
  Lead experience preferred.
• Documented ability to work with computer systems.
• Documented record of excellent leadership, communications, and organization skills.
• Must be current in required application certifications.
• Demonstrated continued professional development.
• Demonstrates an understanding of enterprise integration concepts.

• Master's Degree
  , OR bachelor's degree and four (4) years related industry experience
  , OR Associates degree and six (6) years related industry experience
  , OR ten (10) years related experience
  .
• Applied IT Job
  
  Experience:
  
  6-9 years
  Experience in an application/system support role in a multiple system environment.
  Demonstrated Small Project lead experience required.
  Lead experience required.
  Experience in Leading Complex Small Projects.
• Documented ability to work with computer systems.
• Documented record of excellent leadership, communications, and organization skills.
• Must be current in required application certifications.
• Demonstrated continued professional development.
• Demonstrates an understanding of enterprise integration concepts.

• Demonstrated ability to set priorities, produce accurate work, and meet deadlines.
• Ability to function in a setting with a wide variety of duties and numerous interruptions.
• Demonstrated competence in analysis and troubleshooting.
• Demonstrated understanding of healthcare computing environments.
• Demonstrated ability to be self-directed, learn quickly with strong attention to detail.
• Proven record of excellent communication and organizational skills.
• Microsoft Office plus Microsoft Visio proficiency is required.

• Requires the ability to move PC's and printers weighing up to 40 lbs.
• Requires planning, organizing, and working on multiple tasks at one time.
• Tolerates ambiguity in instructions and work situations.

• Generic
  
  Job Functions:
  
  See Generic Job Description for Administrative Partner.
• Essential Responsibilities and Competencies
  • General :
    • Provides direct supervisor or lead with a weekly summary of activities.
    • Documents change control and system problems according to departmental procedures.
    • Advise direct supervisor or lead of potential problems, requirements for expanded services and status of current systems on an ongoing basis.
    • Promptly notify direct supervisor or lead of problems, unexpected tasks and missed targets.
    • Respond to all requests according to departmental standards.
    • Performs end-user functions for assigned products to a high level of competency.
    • Ensures that reports, data, and devices are appropriately secured.
    • Maintains the security of the Data Center(s) systems and information, per VMC and departmental Information Privacy Policies.
    • Provides after-hours support as required.
    • Ability to successfully log into enterprise network and all supported applications.
    • Ability to organize, schedule, manage (chair) meetings and publish meeting minutes.
    • Ability to successfully contact vendor for support.
    • Ability to complete annual VMC educational requirements.
    • Performs other related…