Customer Service Representative

Professional Summary

The Patient Support Specialist plays a key role in delivering high-quality care by assisting patients with the setup and use of CPAP equipment while providing essential support to a team of physicians. This position blends customer service, technical equipment setup, and administrative coordination to ensure patients receive a seamless and positive experience. The ideal candidate is detail‑oriented, comfortable working in a fast‑paced clinical environment, and committed to supporting both patients and medical staff with professionalism and compassion.

• Set up CPAP machines for patients, ensuring proper function, fit, and patient understanding of usage.
• Provide ongoing support to a team of doctors, including communication, coordination, and administrative assistance.
• Deliver excellent customer service by addressing patient questions, concerns, and equipment needs.
• Manage multiline phone systems and navigate multiple software platforms to support patient scheduling, documentation, and communication.
• Accurately enter patient and equipment data into electronic systems.
• Educate patients on home medical products and assist with product placement, availability, and pricing inquiries.
• Maintain a clean, organized, and safe work environment, including occasional lifting or carrying of equipment up to 50 lbs.
• Support daily clinic operations by assisting with patient flow, documentation, and general office tasks as needed.

• High School Diploma or GED
• 1+ year of customer service or customer resolution experience
• Experience using multiline phone systems and navigating multiple software applications
• Strong verbal communication skills and comfort working on the phone
• Ability to sit, stand, and walk for extended periods
• Ability to accurately enter data and learn new software systems

• Medical experience, including Respiratory Therapy or Nursing experience
• Knowledge of home medical equipment, including product types, placement, availability, and pricing
• Ability to occasionally lift and/or carry objects weighing up to 50 lbs (e.g., oxygen tanks)

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health and Dependent Care Spending Accounts (HAS & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time off/Leave (PTO, Vacation, or Sick Leave)

Contract to Hire position based out of Renton, WA. This is a fully onsite position in Renton, WA.

The pay range for this position is $22.50 - $22.50/hr.

This position is anticipated to close on Jan 23, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.