Clinical Customer Service Representative

Description

Work with patients, physicians, therapists, insurance companies and referral sources to optimize the equipment needs for clients. Obtaining necessary documentation and authorizations required for equipment coverage. Assist with clinical, sales support and home transition staff, as necessary. Assist customer service staff to coordinate respiratory-related discharges. Adhere to all established procedures, policies and safety rules. Coordinate clinician schedules and patient set-ups, answer and route clinical staff/patient communications.

Scheduling clinical staff to optimize workflows. Perform other tasks as assigned or needed.

• Work with patients, physicians, therapists, insurance companies and referral sources to optimize equipment needs for clients.
• Obtain necessary documentation and authorizations for equipment coverage.
• Assist with clinical, sales support and home transition staff as necessary.
• Assist customer service staff to coordinate respiratory-related discharges.
• Adhere to established procedures, policies and safety rules.
• Coordinate clinician schedules and patient set-ups; answer and route clinical staff/patient communications.
• Schedule clinical staff to optimize workflows.
• Perform other tasks as assigned or needed.

• Customer service
• Data entry
• Customer support
• Medical insurance

• Customer service
• Data entry
• Customer support

• Ability to work with a diverse group of people in a caring, personable manner
• Excellent public relations and customer service skills
• Excellent verbal and written communications skills, including phone demeanor
• Ability to read written materials, PC screen, etc.
• Excellent office skills - (Microsoft Office, Docuware applications)
• Ability to learn new equipment and technologies quickly
• Ability to lift up to 25 lbs. frequently and over 50 lbs. occasionally to a height of 36 inches
• Previous home care experience
• Good rapport with referral agencies, physician offices, patients, etc.

Intermediate Level

Contract to Hire position based out of Renton, WA.

The pay range for this position is $22.50 - $22.50/hr eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Renton, WA.

This position is anticipated to close on Jan 30, 2026.

We re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.