Director of and Training

Admin Campus
955 Powell Avenue SW
Renton, WA 98057, USA

• Pay or shift range: $146,710 USD to $253,810 USD. Compensation is determined based on job requirements, relevant skills, experience, and internal equity.

Would you like to have a career that makes a daily difference in people’s lives? Do you want to be part of a caring, respectful, diverse community? If you answered yes to these questions, keep reading!

HealthPoint is a community-based, community-supported and community-governed network of non-profit health centers dedicated to providing expert, high-quality care to all who need it, regardless of circumstances. Founded in 1971, we believe that the quality of your health care should not depend on how much money you make, what language you speak or what your health is, because everyone deserves great care.

Position Summary:

The Director of Applications and Training provides leadership, governance and management support to the delivery and use of clinical and business health information applications. The Director of Applications leads the IS Analyst and Training teams to support strategic imperatives in accordance with HealthPoint services delivery requirements, business strategy and brand, and enables prioritized projects and process improvement initiatives.

As a key leader of HealthPoint the Director of Applications and Training creates and fosters a culture of inclusivity, respect, understanding, compassion, and empowerment in service to the well-being and growth of its patients, communities, and employees.

Compensation is dependent on skills and experience.

Your contribution to the team includes:

• Provides leadership, operational oversight, and support to best enable the Health Centers to provide quality patient experience and business success.
• Understands the current operational state of their business unit, identifying opportunities for improvement and using HLMS to drive both new and improved programs and processes. Develops, monitors, and reviews the team’s performance metrics.
• Works with the Applications Manager to ensure all clinical (e.g. Medical, Pharmacy and Dental) and related business health information applications (e.g. Practice Management) are implemented, updated, and operational.
• Oversees HealthPoint’s Health Information Technology (HIT) software training program design and implementation.
• Develops and maintains a process to ensure staff capacity is communicated and managed for both daily operations, as well as project, initiative, and process improvement work efforts.
• Collaborates with VPs, Directors, and other internal stakeholders to define, design, develop, implement and operate the programs, process, systems and tools required to enable the desired patient, community and employee experience. Collaborates with external stakeholders.
• Chairs the HIT Advisory Group table to ensure comprehensive impact analysis and change management. Works collaboratively across departments and groups in the development of new processes and to problem solve issues related to use of HIT software systems.
• Informs workforce planning, performance monitoring, and performance improvement. Works to ensure healthy resilient employees. Serves as mentor and coach to foster professional development.
• Responsible for the business unit’s procedures and processes to ensure quality service and adherence to policy.
• Provides insights regarding current and near-term Health Information Technology (HIT) opportunities in support of HealthPoint’s strategic imperatives.
• Responsible for vendor relations management such as Medical, Pharmacy, Dental applications.
• Provides oversight for technical and clinical software reviews, new builds and applications during implementation and maintenance phases.
• Responsible for hiring, performance management, talent development, employee relations, recognition, and training of staff by providing effective leadership. Ensure all work is completed in support and enhancement of the objectives and goals of the organization.
• Continuously evaluate and improve processes and procedures to streamline and enhance office operations using the HealthPoint Lean Management System (HLMS) tools and…