Specialty Services Coordinator

Overview

Job Title:

Specialty Services Coordinator )

Location:

Renton, WA
Department:
Radiation Oncology

Shift: Days
Type:
Full Time
FTE: 1
Salary Range:
Min $23.96
- Max $40.05/hr DOE

The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands, and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization.

Job Overview: The Specialty Services Coordinator position is responsible for scheduling and coordinating services for patients in multiple hospital-based specialty services and providers, as well as clinic services, pre-registration, insurance verification, estimate creation, collection of payments over the phone, using inbound and outbound call handling, and acting as a backup for in-person check-in and MyChart requests.

Work Hours: As assigned
Reports To: Manager, Patient Access or Clinic Network

"
• Schedule and coordinate services for multiple hospital and clinic services supported by the department (including radiology, nursing, anesthesia, etc.).
• Register patients, verify insurance, create estimates, and collect payments via POS (point of service) when applicable.
• Manage inbound and outbound call handling; provide MyChart scheduling and support as needed.
• Utilize EPIC and related workflows to gather scheduling information, patient acuity, referrals, and patient work queues to ensure timely throughput.
• Coordinate with referring offices to obtain complete and accurate information for scheduling and reimbursement; escalate as required.
• Perform outbound calls to active referrals to complete the scheduling process and update referral status per department protocol.
• Confirm insurance coverage, determine patient liability, and communicate financial responsibilities prior to or at the time of service.
• Prepare patient estimates and ensure POS collections follow established guidelines; document payments and provide receipts.
• Ensure accounts meet financial clearance criteria or escalate as needed.
• Process MyChart scheduling requests and direct scheduled appointments; monitor work queues and maintain documentation.
• Respond to emails, Inbasket messages, and in-person requests according to department standards.
• Monitor office supplies and equipment; coordinate ordering as needed.
• Perform other duties as assigned.

• High School Graduate or equivalent (G.E.D.) required.
• Minimum 1-year front office experience in a physician office or hospital access department; experience with scheduling, registering, multi-line phones, Electronic Medical Records, and multiple software programs;
  Windows-based computer experience.
• Excellent verbal, written, and listening communication; strong customer service skills.
• Knowledge of medical terminology and abbreviations; ability to spell and understand commonly used terms (preferred).
• Ability to function effectively with patients, peers, and providers; adhere to departmental policies, protocols, and guidelines; compliant with standards.
• Ability to document per procedural templates, gather pertinent information, and enter data accurately while talking with callers.
• Ability to navigate third-party payer/insurance portals to identify coverage and eligibility; understand authorization requirements for referrals/appointments.
• Ability to multitask in a fast-paced environment and manage interruptions; organize and prioritize work.
• Proficiency with Microsoft Office; ability to use multiple monitors and standard workflow tools; proficient with Electronic Medical Records and EPIC experience (preferred).
• Strong problem-solving abilities; ability to analyze needs, provide appropriate actions, and communicate effectively with all age groups.

• Must be able to stand or sit for extended periods; keyboarding for extended periods; lift up to 10 lbs; assist with moving patients in wheelchairs as needed.

• Effective collaboration as an Administrative Partner; coordinate scheduling for multiple providers, patient registration, insurance verification, and POS collections according to department protocols.
• Meet defined targets for productivity, POS collections, and financial clearance; manage referrals and workflows to ensure timely service delivery.
• Respond to mail, email, Inbasket, and faxes per department standards; monitor referrals and WQ queues.
• Maintain readiness of office supplies and equipment; support departmental performance standards.

Note: Created: 1/25;
Grade: OPEIUE; FLSA: NE; CC:
Multiple