DSHS HCLA Public Benefits Specialist

Overview

HCLA Public Benefits Specialist 1, 2, 4 In-Training. Home and Community Services (HCS) is currently seeking a Public Benefits Specialist (PBS) in Renton, WA. As an PBS, you will provide comprehensive consultation about complex eligibility qualifications and skilled financial guidance to high-risk clients who are financially and medically dependent upon a full range of services and supports. As a Public Benefits Specialist In-Training, you will have the chance to learn while you share your knowledge to help those in need.

Home & Community Living Administration (HCLA) promotes, plans, develops, and provides an array of long-term services and supports to people who have disabilities, are seniors, or have caregivers to maximize their independence, dignity, and quality of life.

• Determine ongoing eligibility for Long-Term Services and Support programs, which include hospice, institutional care, and HCB Waiver Services.
• Conduct intensive, confidential in-person and telephone interviews with clients, client representatives, attorneys, medical providers, and guardians; arrange accessibility, reasonable accommodations, or interpreters when necessary.
• Recognize and recalculate incorrect payments of grants, food benefits, medical assistance, and Long-Term Services and Supports.
• Provide professional case management.
• Input and receive data using multiple computer systems.
• Analyze written and oral information received and legal documents, which includes court orders, contracts, insurance policies, trusts, life estates, and promissory notes.
• Interpret the Washington Administrative Code, Revised Code of Washington, procedural manuals, policies, and policy clarifications.
• Use the statewide asset verification and real property database to evaluate the impacts of real property transfers, quit claims, and sales.
• Respond to case audits and make corrections.

Description HCLA Public Benefits Specialist 1, 2, 4 In-Training. The goal class for this role described above is for a Public Benefits Specialist 4. We may consider applicants at the PBS1 or PBS2 level, with a training plan to advance to a PBS
4. Education and experience are the difference between qualifications at each level and are evaluated by the hiring team. Starting salary depends on your qualifications.

• Compassionate people with four years equivalent work experience in financial services: examining/processing loan applications, medical insurance or rehabilitation claims, unemployment insurance claims; or in a customer service job where the major duties involve public contact or a job providing staff support in financial eligibility determination.
• Or, one year of equivalent out-of-state experience conducting financial eligibility determination for public assistance that includes financial, medical, and food stamp programs.
• Or, a bachelor s degree ready to exert their best efforts to learn and enhance skills to become a Public Benefits Specialist.

• Thrives in a standardized work setting.
• Familiarity with using various computer programs.
• Communicate effectively with people in diverse or difficult situations, including calming others, engaging with people who have communication barriers, assisting underserved populations, and discussing private and unpleasant options, in person and over the phone.
• Can work with complex technical regulations and procedures, and interpret complex situations.
• Will refrain from personal bias when determining eligibility.
• Is capable to prioritize and perform multiple tasks in a busy office with numerous interruptions.

• Public Benefits Specialist 1: $3,840.00 – $5,011.00
• Public Benefits Specialist 2: $4,119.00 – $5,398.00
• Public Benefits Specialist 4*: $4,653.00– $6,107.00
• There is no HCLA PBS 3 level.

King County employees are eligible to receive an Orca Card for transportation needs.

Interested? Apply today! The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared…