Senior Learning Experience Specialist

Company Alaska Airlines

The Team

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day.

If you share our passion for creating an airline people love, we want to hear from you.

Role Summary

Serving as program manager/product owner, architects and builds engaging, intuitive learning journeys that inspire participation and drive skill development. Applies design thinking and accessibility standards to create experiences that are human-centered, inclusive, effective, and aligned to organizational priorities. Rapidly prototypes and iterates solutions to meet evolving learner needs.

Key Duties

+ Architect end-to-end learning experiences and produce design blueprints that align objectives, content flow, modalities, practice, and assessment to success metrics.

+ Serve as the lead subject matter expert for a defined learner persona and the respective development programs

+ Lead the design of prototypes and user testing to validate solutions, incorporate feedback, and drive design approval.

+ Co-lead requirements gathering through intake consultations, workshops and stakeholder engagement with the Manager, Design and Development, translating needs into course and experience requirements.

+ Serve as lead facilitator for portfolio of programs and support enterprise facilitation capabilities through coaching and communities of practice.

+ Guide and influence Instructional Designers in converting blueprints into detailed storyboards and high-impact learning experiences, activity plans, and assessment strategies.

+ Collaborate with Technology and Design teams on feasibility, constraints, and LMS behavior to preserve the intended experience.

+ Ensure inclusive and accessible experiences with consistent patterns for navigation, interaction, and feedback.

+ Collaborate cross-functionally with HR, business leaders, and subject matter experts to integrate feedback and refine program designs.

Job-Specific Experience, Education & Skills

Required

+ 4 years in UX/experience design, learning design, talent development or similar field.

+ Bachelor's degree in UX, instructional design, HCI, education, or related field; or 2 additional years of relevant experience/training in lieu of a degree.

+ Proficiency in design methodology and tools, journey mapping, prototyping, and usability testing.

+ Proven ability to apply human-centered design principles in program development.

+ High school diploma or equivalent.

+ Minimum age of 18.

+ Must be authorized to work in the U.S.

Preferred

+

Experience with digital learning platforms and blended learning strategies.

+ Familiarity with design thinking methodologies and agile development practices.

Job-Specific Leadership Expectations

+ Embody our values to Own Safety, Do the Right Thing, Be Caring and Kind, and Deliver Performance.

+ Create a culture where all employees feel safe and they belong.

Total Rewards

_Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status._

+ Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air

+ Comprehensive well-being programs including medical, dental and vision benefits

+ Generous 401k match program

+ Quarterly and annual bonus plans

+ Generous holiday and paid time off

For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.

Regulatory Information

Equal Employment Opportunity Policy Statement

It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.

We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.

We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 ("Section 503") and the Vietnam Era Veteran's Readjustment Assistance Act of 1974 ("VEVRAA"). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.

To implement this policy, we will:

(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to…