Suites Intern

Job Title: Premium Suites Intern
Department: Suites
Reports To: Suite Service Coordinator
SUMMARY
Support and collaborate with the Premium Service team on daily responsibilities and season-long initiatives centered around single-game suite buyers. This role will focus on delivering an exceptional suite experience through direct guest interaction, assisting with all service and retention efforts and helping execute events and gameday hospitality. The ideal candidate is proactive, customer-focused and excels in communication and multitasking.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Maintain a consistent focus on customer service to foster a positive single-game suite buyer experience
• Assist in coordination and execution of Seahawks suite owner annual events including Training Camp, Suite Owner Kickoff Lunch, Suite Owner Holiday Party, prospecting events and more
• Gameday responsibilities include preparing suites, visiting single-game suite buyers, coordinating and leading single-game gameday hospitality
• Serve as the gameday single-game buyer point-of-contact
• Act as the liaison for all gameday needs between the Suite Sales Team, stadium catering team and single-game buyers
• Become fully educated in the mobile ticket process to assist with fulfillment and customer service questions remotely via phone and in person on gamedays
• Communicate both positive and negative feedback to the Suite Service Coordinator and Suite Sales Team to support enhancing the single-game suite buyer program
• Determine appropriate resolutions for customer service issues
• Support strategic service initiatives aimed at enhancing the buyer experience and driving the conversion of single-game suite buyers into full season/returning customers
• Generate a solid understanding of Archtics ticketing system to assist with fulfilling ticket requests and customer service resolutions
• Enter customer, sales and service data into CRM system to maintain current and consistent database
• General office duties including mailing, filing, etc.

• Be currently enrolled as a senior or recent graduate (within 6 months) from a college or university. Graduate school students are eligible
• Must have strong verbal communication skills including the ability to communicate professionally with ticket holders and suite owners via phone or in person
• Must have strong writing capabilities
• Ability to maintain and present a professional image
• Ability to multi-task, while keeping a calm demeanor in a fast paced environment
• Advanced oral and written communication skills

• The employee may need to lift 10 pounds or more
• At times, this job may require many hours of sitting, standing and walking including events and on gameday

• July 2026 – End of January 2027
• This position works 30 hours per week on average

• Be currently enrolled as a senior or recent graduate (within 6 months) from a college or university. Graduate school students are eligible
• Have authorization to work in the United States
• Be able to work 30 hours per week as well as gameday/nights, weekends and other various events