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Ticket Sales & Service Intern
Job in
Renton, King County, Washington, 98056, USA
Listed on 2026-03-15
Listing for:
First & Goal Inc.
Part Time, Apprenticeship/Internship
position Listed on 2026-03-15
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Event Manager / Planner
Job Description & How to Apply Below
Job Title: Ticket Sales & Service Intern
Department: Ticketing
Reports To: Director of Ticket Sales & Service;
Ticket Sales & Service Manager
SUMMARY
Assist and collaborate with the Ticketing, Premium and Suites Departments’ daily tasks, season-long projects and gameday service and hospitality initiatives. Focus on the season ticket holder and premium seat holder experience through interaction with fans, supporting all sales and customer service efforts, execution of events and gameday experiences. This proactive individual needs to be a strong communicator and multi-tasker.
ESSENTIAL DUTIES AND RESPONSIBILITIES
include the following. Other duties may be assigned.
- Maintain a consistent focus on customer service to foster a positive fan experience and exceed expectations for all fans, Season Ticket Holders, Blue Pride Members, Club Ticket Holders, Suite Owners and their guests
- Responsible for daily Customer Service responses and referring or solving complaints
- Generate a solid understanding of Archtics ticketing system to provide service, assist with fulfilling ticket requests and sending receipts directly to clients
- Support fulfillment of player & coach ticket orders, additional ticket requests and passes
- Educate fans on how to access and manage mobile tickets
- Enter all customer, sales & service data into CRM system and provide analysis and research upon request
- Attend and provide service at gamedays and other special events that include night and weekend work
- Gameday responsibilities include Box Office customer service, supporting premium service activations on the Club and Suite levels, and hosting pregame and postgame experience guests
- Assist in coordination and execution of season ticket holder engagement events and experiences
- Be informed and communicate both positive and negative feedback internally to help support our Fans First Culture
- Contribute to customer service, sales and ticket operations processes as assigned
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Outstanding organizational skills with attention to detail and completion of task
- Must have strong verbal communication skills including the ability to communicate professionally with ticket holders and suite owners via phone or in person
- Must have strong writing capabilities
- Ability to maintain and present a professional image
- Ability to multi-task, while keeping a calm demeanor in a fast paced and stress environment
- Advanced oral and written communication skills
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee may need to lift 10 pounds or more. At times, this job may require many hours of sitting, standing and walking including events and on gameday
- Able to move about Virginia Mason Athletic Centerand Lumen Field
- Capable of walking substantial distance to traverse Lumen Field on gamedays
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Indoor and outdoor work within the Virginia Mason Athletic Center and Lumen Field
- Weekend and evening work required
- Flexible work hours (based on home game schedule, special events)
- Ability to drive between Lumen Field and the Virginia Mason Athletic Facility and other local destinations as needed
- July 2026 – End of January 2027
- This position works 30 hours per week on average
- Be currently enrolled as a junior, senior or recent graduate (within 6 months) from a college or university. Graduate school students are eligible
- Have…
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