Sales Coordinator Renton

Description

Harper Engineering Co. is seeking a detail-oriented, proactive, organized individual with strong communication skills, a passion for sales, and a knack for smooth operations and customer satisfaction to join our Sales team.

Harper Engineering Co. is a distinguished, 58 year old company renowned for our exceptional designs and manufacturing of top‑of‑the‑line interior hardware for commercial aircraft, located in Renton, Washington, with a second location in Kent, Washington. At our company, we have fostered a thriving culture of innovation, constantly pushing the boundaries of what is possible. With our commitment to vertical integration, we ensure that every aspect of our products is of the highest quality.

These commitments set us apart in the industry.

At Harper Engineering Co., we understand the importance of a healthy work‑life balance and the power of a collaborative team environment. We go the extra mile to ensure our team members thrive by offering a highly competitive pay structure, comprehensive benefits package, and generous paid time off. And yes, we even include the week between Christmas and New Year's off, allowing you to recharge and start the year fresh.

With a focus on customer service and administrative support, the Sales Coordinator 1 role is essential for assisting the Sales team. As a primary point of contact for all customer‑facing activities and communications, this position plays a crucial role in creating and maintaining the outstanding customer experience Harper Engineering is known for. The Sales Coordinator 1 collaborates with other internal teams to ensure that our sales order processes are completed efficiently and promptly, helping to facilitate the best possible customer service experience.

• Collaborate closely with the Business Development team on quotes and customer strategy, ensuring we align to support our customers as a unified team
• Act as primary point of contact for incoming orders; acknowledge orders via established communication channels
• Handle customer purchase orders for standard and special Harper products
• Work with internal teams to accurately communicate all pertinent order details and requirements to customers
• Manage order changes and monitor open orders
• Address customer complaints and concerns within established procedures
• Maintain order files, documentation and accurate ERP system updates
• Coordinate with internal teams to resolve any issues
• Assist Sales team with warranty and claims processing
• Support the Sales team with various administrative duties
• Perform general receptionist duties as needed (phones, front desk coverage, etc.)

• Strong customer service mindset with the ability to interact professionally with internal and external stakeholders
• Excellent time management, organizational, and prioritization skills
• Strong attention to detail and ability to manage multiple tasks simultaneously
• Strong problem‑solving abilities with the capacity to analyze information and make informed decisions
• Clear verbal and written communication skills
• Proficiency with Microsoft Office (Excel, Outlook, Word) and the ability to learn new ERP/portal systems quickly
• Ability to work effectively in a fast‑paced environment and within established procedures

• High School Diploma or GED required.
• Minimum of 1 year of experience in customer service, order management, sales support, or manufacturing environment preferred
• Familiarity with aerospace components, customer portals, or technical products is a plus

• Traditional / Conventional Office environment
• Customer facing/ interaction with guests
• Prolonged periods of sitting at a desk and working on a computer
• Must be able to occasionally lift up to 15 pounds