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Customer Service Specialist

Job in Renton, King County, Washington, 98056, USA
Listing for: Autonomy Staffing
Contract position
Listed on 2026-01-16
Job specializations:
  • Customer Service/HelpDesk
  • Administrative/Clerical
Salary/Wage Range or Industry Benchmark: 55000 - 60000 USD Yearly USD 55000.00 60000.00 YEAR
Job Description & How to Apply Below

Job Title

Customer Service Specialist (Order Entry & Payment Processing) — Contract-to-Hire 6 months

Company

Renton-based manufacturer

Location

Renton, WA (Fully On-site)

Schedule

Monday–Friday, 8:00am–5:00pm (flexibility within ~1 hour)

Employment Type

6-month contract-to-hire (long-term opportunity)

Pay

$55,000–$60,000/year (approx. $26.50–$29.00/hr
)

Overview

We’re hiring a Customer Service Specialist to support a small, collaborative team (8–10 people). This role is primarily email/inbox management, order/data entry, and basic payment processing
, with light phone coverage. You’ll work mainly in Microsoft Outlook/Teams
, and you’ll learn an older ERP System (
Epicor 10
) on the job.

Responsibilities
  • Daily order processing and accurate entry of orders/purchase orders in the ERP
  • Manage a shared Outlook inbox
    : respond to product/order/payment inquiries and keep the inbox cleared/organized
  • Provide order confirmations, tracking updates, stock/ETA responses, and route requests internally as needed
  • Basic payment processing (credit card payments via payment link or by phone)
  • Light phone support (answer basic questions and transfer to the right internal contact; not a sales role)
  • Support simple reporting/admin tasks (basic Excel reports, internal coordination)
What They’re Looking For (Top
3)
  • Personable team fit (small team, customer‑first mindset)
  • Strong attention to detail (order entry / purchase order data accuracy)
  • Solid office admin skills (Outlook/Teams‑heavy workflow, organization, follow‑through)
  • Required Qualifications
    • Experience in customer service plus order processing / data entry
    • Experience handling payments (credit card processing / payment links / invoices)
    • Strong written communication (email‑first role) and comfort multitasking
    • Proficiency with Outlook/Teams and basic Excel/Word
    Preferred
    • Experience with ERP software (Epicor a plus; not required)
    • Manufacturing/distribution/customer support background
    Conversion Benefits (once hired full‑time)

    Upon conversion to full‑time, the client offers a competitive benefits package including:

    • Medical, dental, and vision
    • 401(k) with company match
    • 20 days PTO annually + holidays
    • Ongoing training and development
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