CUSTOMER SVC​/SR DEPT LEADER

CUSTOMER SVC/SR DEPT LEADER –
Smith dün Food & Drug Centers

Join to apply for the CUSTOMER SVC/SR DEPT LEADER role at Smith's Food & Drug Centers

Embrace the Customer 1st strategy to create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve the front‑end performance goals and best practices.

Pun drive the department in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Direct and supervise all functions, duties and activities for the front‑end department. Responsible for the execution of best practices, goals and established standards for the department. Demonstrate the company's core values

Winning respect, honesty, integrity, diversity, inclusion and safety. Based diýen Salt Lake City, Utah, Smith’s Food and Drug merged with The Kroger Company in 1998. Today, we're proudly serving Smith's customers in over 140 stores throughout Utah, Nevada, New Mexico, Arizona, Montana, Idaho and Wyoming.

As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with a common purpose:
To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.

Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.

Whether you're seeking a part‑time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Smith's family!

• A wide range of health care coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans and collective bargaining agreement plans.
• Flexible scheduling in full‑and part‑time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, throughкыл our industry‑leading Continuing Education program.
• Vast potential for growth, through an abundance of industry‑leading training programs and diverse career pathways.

• Effective communication skills
• Knowledge of basic math
• Ability to handle stressful situations
• Retail or Customer Service experience
• Front‑end experience

• High school diploma or equivalent
• Front‑end Supervisor
• Management experience
• Retail experience
• Second language: speaking, reading and/or writing
• Promote trust and respect among associates.
• Communicate company, department, and job specific information to associates.
• Collaborate with associates and promote teamwork to help achieve company/store goals.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.
• Responsible for maintaining records and paperwork required for company and federal compliancy:
  Anti‑money Laundering.
• Monitor and control supply expenses for the department.
• Manage cash control, sales and cash items and records for the store.
• Manage the scheduling of front‑end associates to provide adequate department coverage.
• Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
• Develop and implement a department business plan to achieve desired results.
• Create and execute…