Parts Specialist

Raymond West is looking for a dynamic Parts Specialist to join our team! The Parts Specialist is responsible for taking calls from external customers, technicians, and working with vendors on over‑the‑counter parts sales. This position requires a strong sense of urgency in responding to customer needs while maintaining inventory, costs, and quality control.

• Accept telephone, email, and counter orders from external customers and company technicians, and fill orders from stock.
• Research replacement parts using parts manual, computer listings or microfiche as appropriate.
• Discuss use and features of various parts and advise customers on substitutes when part is unavailable.
• Fill customer orders from stock or by special order and order parts for stock replenishment.
• Prepare sales orders for invoicing, receive payment, and obtain credit authorization when necessary.
• Participate in general inventories and cycle counts as needed.
• Maintain accurate inventory and sales records through proper documentation.
• Support other Parts Sales Specialists in the sale of material handling equipment.
• Handle telephone calls, customer counters, and promote overall sales.
• Assist Parts Sales Representatives with order entry, consignment replenishment, and consignment maintenance.
• Distribute and explain company service and parts bulletins to parts staff.
• Assist at back counter and stockroom as directed, including tire press operations.
• Actively participate in Parts Department training and meetings.
• Perform various duties directly or indirectly associated with parts sales activity as assigned.

• Excellent written and verbal communication skills.
• Strong organizational and time‑management abilities.
• Proficiency in Microsoft Office Suite and similar software.
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
• Effective communication with customers, employees, and manufacturers.
• Ability to work off‑hours as required and assume additional responsibilities.
• Maintain a professional appearance and organized work area.
• Ability to learn new computer programs, inventory procedures, parts manuals, and price books.
• Drive and initiative to work under minimal supervision.
• Knowledge of machine parts and their functions.
• Compliance with employee handbook and company policies.

• High school diploma or equivalent required.
• Two years related experience and/or training, or an equivalent combination of education and experience, preferred.

• Non-sedentary position requiring frequent lifting of up to 50 pounds.
• Required vision abilities: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Regular exposure to moving mechanical parts and exposure to outside weather conditions.
• Occasional exposure to wet or humid conditions, fumes, chemicals, extreme temperatures, vibration, and noise.
• Ability to climb, balance, stoop, kneel, crouch, and crawl as needed.
• Use of hands and arms for reaching and handling.
• Potential exposure to smell.
• Must pass a pre‑employment physical and drug screen.

The hourly range for this position is $22.00 - $30.00. Specific pay may be influenced by experience, education, and location.

Medical, dental, vision, 401(k) with company match, flexible spending accounts, disability insurance, life insurance, personal time off, holiday pay, and a supportive team environment.

• 60-1.4(a), 60-300.5(a) and 60-741.5(a) – Requirements for non‑discrimination based on veteran and disability status.

Apply online via the submit resume button. We are an equal opportunity employer and encourage all qualified persons to apply, including veterans and persons with disabilities.

We are a drug‑free company and consider qualified applicants with criminal histories in accordance with the FCO.