RTOC Coordinator

RTOC Renown Transfer & Operations Center

Location:

Reno, NV

Employment:
Full Time, Eligible for Benefits

Job Family:
Clerical & Administrative Support

Schedule:

Day,

Posted: 01/19/2026

Req #: 186487 | Biweekly

Hours:

72

This position assumes accountability for appropriate placement for patient admissions and transfers by working in conjunction with the Transfer Center Nurse, Unit Staff, and Physicians. This position requires identification of bed availability, prioritization of admissions, intra-hospital transfers based on patient needs, age, diagnosis and established unit criteria.

• Frequent contact with physicians, nursing units and other hospital departments.
• Initiates and maintains positive, customer service‑focused and professional communication for bed placement with all departments throughout the hospital.
• Demonstrates excellent telephone etiquette and interpersonal skills.
• Problem solves and multitasks on a consistent basis to place patients in a timely and efficient manner.
• Maintains an overall awareness of bed availability, total discharges, total admissions and patient flow to appropriately and effectively place patients.
• Evaluates and prioritizes daily surgical and procedural schedules to coordinate patient placement needs based on surgical and acuity needs.

This position works closely with the Case Managers, Nursing Coordinators (NAM) and Nursing Departments. It acts as clerical support and is responsible for patient placement, requiring telephone and prioritization skills that build confidence and rapport with nursing staff and physicians.

This position performs the following functions:

• The ability to handle multiple demands and prioritize accordingly due to the complexity of tasks and demands at high‑census times.
• The ability to be self‑directed and to escalate issues as needed.
• Must demonstrate a high standard of courtesy, performance, diplomacy and respect for confidentiality.

Knowledge, skills & Abilities:

• Adopts a philosophy consistent with the Renown Standards of Conduct and models these standards.
• Ability to be diplomatic and effectively communicate during stressful situations.
• Skills to anticipate customer needs, deal with the unexpected, establish priorities and adjust performance style when necessary.
• Ensures all patient information is kept secure and meets confidentiality compliance standards set by The Joint Commission and HIPAA.
• Follows verbal and written instructions.
• Scheduling skills adaptable to a fast‑paced environment with heavy physician and nursing staff interaction.
• Flexible, prioritized and multitasks in a fast‑paced environment.
• Uses hospital guidelines to screen patients for placement to nursing units.
• Keeps track of hospital census and bed availability, including turnover and patient flow.
• Communicates with charge nurses and house supervisors for proper placement of patients in beds according to medical necessity.
• Coordinates with Environmental Services dispatch to identify clean and dirty beds and prioritize needs.
• Coordinates with Transport Services to prioritize and direct staff based on throughput needs.
• Participates in Lean / Transformational care teams to improve functional processes across the organization.
• Participates in departmental quality activities.

This position does not provide patient care.

The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.

Requirements - Required and/or Preferred

Name

Description

Education:

Must have working‑level knowledge of the English language, including reading, writing and speaking English. Knowledge of medical terminology.

Experience:

Minimum of 1 year of clinical experience in Acute, Long Term Care or Physician Practice.

License(s):

None

Certification(s):

None

Computer / Typing:

Must possess, or be able to obtain within 90 days, the computer skills necessary to complete online learning requirements for job‑specific competencies, access online forms and policies, complete online benefits enrollment, etc. Must have a working knowledge of basic computer programs and have the ability to toggle between multiple windows.

Actual salary offered may vary based on multiple factors, including but not limited to, an individual's location and their knowledge, skills, and experience as well as internal equity.