Account Manager

Overview

The Account Manager is a full-time, on-site role located in Reno, NV. This role involves overseeing contracted security services, managing client relationships, and ensuring customer satisfaction. The Account Manager will be responsible for supervising security personnel, implementing operational procedures, and addressing client needs and contractual requirements. The role also includes reporting, performance management, and contributing to the overall strategic goals of the organization while maintaining a high level of service delivery.

• Oversee contracted security services and manage client relationships to ensure satisfaction and contract adherence.
• Supervise security personnel and implement operational procedures.
• Address client needs and contractual requirements, including reporting and performance management.
• Contribute to achieving the organization’s strategic goals while maintaining high levels of service delivery.

• Proficiency in client relationship management, customer service, and communication skills
• Experience in team leadership, performance management, and workforce scheduling
• Familiarity with operational procedures, process improvement, and compliance standards
• Knowledge of security operations, risk management, and safety protocols
• Strong problem-solving abilities and attention to detail
• Ability to adapt and perform in a dynamic, on-site work environment
• Relevant experience in security services or facility management is a plus
• Bachelor's degree in a related field or equivalent work experience

• Mid-Senior level

• Full-time

• Sales and Business Development

• Professional Services

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