Regional Service Center Manager

Expand yourself -- and your potential to succeed! Join our staff of motivated, forward-thinking individuals and thrive in an atmosphere of teamwork and collaboration.

Position Summary:The Regional Service Center Manager is responsible for establishing, growing, and managing the Western Region service presence for SAI, including direct SAI personnel and indirect Service Partners. This role strengthens customer relationships, ensures efficient service delivery, supports regional and corporate business growth, and develops a high‑performing regional service team aligned with SAI’s mission and values.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Start‑Up (Up to 3 months)

• Establish a presence in the Western Region and begin growing the SAI support team (direct resources and Service Partners).
• Strengthen relationships with customers, sites, and Service Partners.
• Attend commissioning meetings for various projects.
• Provide remote support and ensure all site resources are operating efficiently.

Foundation Building (3–6 months)

• Identify and secure a location for a regional sales and service office, including aftermarket parts storage, inventory management, and shipping/receiving capabilities.
• Develop and execute a staffing strategy to grow the regional team.
• Establish a functioning Point of Presence serving the Western U.S. market, including physical assets.
• Continue scaling and developing the regional service team and capabilities.
• Implement standardized processes for interviewing, onboarding, training, and supporting regional resources.

Ongoing Operations (Beyond 9 months)

• Support all regional quote activities for new and existing customers.
• Manage regional service execution, including warranty support as needed.
• Support Business Units in securing additional equipment business.
• Ensure adherence to corporate legal, ethical, and compliance requirements.
• Meet and exceed Key Performance Indicators.
• Maintain all required building and team certifications (OSHA, CPR, First Aid, NFPA
  70E, occupancy, etc.).
• Oversee shipping/receiving, inventory management, and special tools.
• Appoint functional staff to manage service center operations, including shipping/receiving, inventory, and special tools.
• Continue developing a skilled internal and external team aligned with SAI’s “One Team, One Mission, Customer Success.”
• Travel to customer sites, Service Partner locations, and SAI corporate offices as required.
• Deploy resources to be utilized in other regions as needed based on workload.

Supervisory Responsibilities

This position includes supervisory responsibilities for regional personnel and oversight of Service Partners, with responsibilities expanding as the regional organization grows.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• MBA, Bachelor’s Degree in Business Management, or three years experience as a Facility General Manager; or equivalent combination of education and experience
• Experience in service operations, regional management, technical field service, or related leadership roles preferred.
• Experience establishing or scaling a service center or regional operations is beneficial.
• Background in customer relationship management and service delivery strongly preferred.

Knowledge and Skills:

• Strong operational leadership and project management skills.
• Demonstrated team‑building and relationship‑building capabilities.
• Strong organizational and communication skills, both written and oral.
• Ability to work independently, manage multiple priorities, and drive continuous improvement.
• Safety Training, prior field experience a plus
• Proficient in the following applications: MS Office Suite (Excel, Word, Outlook, PowerPoint)
• Exceptional time management, decision-making, problem resolution, and creative thinking skills.
• Troubleshooting capabilities and capable of making critical decisions.
• Must be able to read, write and converse fluently in English with the level of competency that will permit the applicant to function in the position. Examples of job duties that require a high level of English fluency are:
  Facilitate department huddle;
  Communicate with customers verbally and in writing, collaborate with engineers and project managers
• 401(k)
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8-hour shift
• Monday to Friday

Work Location:

• Starting at $125k

H1B Sponsorship is not available for this position