Supervisor, Field Service; FTVI

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Do you embrace change? Are you an influential leader? Can you coach a team and drive positive results? If so, you might be a great fit for our Supervisor Field Service (FTVI) role, a part of Spectrum's Field Operations business unit.

Our mission is to integrate the highest quality service with clearly superior entertainment and communications products that consistently exceed the expectations of our growing customer base. Our Field Supervisors ensure that field technicians are trained and deliver essential and innovative technology that people use in everyday life, in a safe and professional manner.

As a Field Service Supervisor
, you will serve as front line leader and lead a team of 12‑15 technicians. You will build both internal and external relationships with Field Technicians and Spectrum's customers, and advocate for our elite products and services. Your daily activities will include supporting FTVI's remotely and in person and working alongside a variety of departments and partners. You are responsible for managing all partner teams to further enhance our customer and employee experiences.

• Achieving performance goals
• Supporting the development of others
• The team‑oriented culture
• Building internal and external relationships

This role gives you the best of both worlds with both outside and inside work. You will have the ability to self‑manage your time and balance between the two environments, spending 70% of your time in the field and 30% of your time working on administrative tasks. You will be required to work in different weather conditions. As a leader, you are expected to remain on‑call for the needs of the business.

• Education: Bachelor's degree in Business or related field
• Experience: Field technician experience (4+ years), supervisory experience in a field service capacity, performance management experience
• Technical
  
  Skills:
  
  Basic computer/technology skills, MS Office
• Skills: Analytical, project management, time management, communication

• Experience working with Enterprise services and the related technologies
• Industry related certifications (NCTI or SCTE)

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

We're committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.