General Manager

General Manager

First Service Residential is seeking a General Manager to provide leadership on behalf of the Board of Directors and manage daily operations of the community.

Base salary: $ – $ per year. Compensation will be based on skills, experience, and the client’s directive.

• Provide leadership and direction in the development of short‑term and long‑term plans, and recommend goals and action plans to achieve Board objectives.
• Oversee the annual budget process and monitor the monthly financial position of the Association, reporting to the Board of Directors monthly.
• Review organizational structure, job descriptions, and functions; make recommendations for potential changes.
• Partner with public, private, and volunteer organizations to provide community services as needed.
• Support the activities of Board sub‑committees.
• Maintain knowledge of all Governing documents and provide recommendations on revisions.
• Develop initial goals and priority issues with the Board annually and as needed.
• Ensure seamless communication between the Board of Directors and committees.
• Provide community leadership and guidance to address homeowner needs and desires.
• Create and implement the annual working budget, subject to Board approval.
• Recruit, hire, train, and supervise all community staff in accordance with the documented management plan.
• Work closely with local emergency organizations to maintain emergency and evacuation plans.
• Conduct annual goal‑setting sessions with the Board and key community participants.
• Collaborate with departments and outside agencies to develop programs that meet community needs.
• Implement programs or improvements to enhance service delivery and operational efficiency.
• Maintain on‑site visibility throughout common areas and facilities.
• Ensure compliance with civil code, declaration, and governing requirements.
• Direct all staff to achieve maximum efficiency and results.
• Monitor lifestyle operations through regular property walks and staff engagement.
• Plan and implement programming for all community members while meeting budgetary expectations.
• Implement expense‑control systems and assist with forecasting.
• Ensure proper maintenance of records for attendance, incidents, complaints, scheduling, pool chemicals, and equipment.
• Have reliable transportation and the ability to travel to work locations.
• Practice First Service Residential Global Service Standards.
• Maintain high standards of personal, professional, and ethical conduct.
• Assist with operations to meet schedules and notify supervision of issues.
• Engage in meetings, work groups, and problem resolution at senior levels.
• Follow safety precautions and standard operating procedures.
• Perform special projects or tasks as assigned.

• Minimum seven years of high‑profile community management experience, with at least four years managing a staff of five or more.
• Bachelor’s degree in Business Administration or related field preferred.
• Experience managing multiple functional departments or divisions preferred.
• Committed to continual learning and attendance at industry programs.
• Strong written and publication skills for documentation of operations and relationships.
• Direct interaction with staff and the Board for implementation of directives.
• Budgetary knowledge and control for program execution and cost‑sharing.
• Positive community representation in line with the Association’s vision.
• Effective oral and written communication skills.
• Goal‑oriented with a self‑starting drive to accomplish tasks through others.
• Conflict resolution and executive decision‑making abilities.
• Strong ethical practices and organizational time‑management skills.

• Preferred college degree (not required).
• Management of five or more employees for at least two years.
• NREX full Community Manager License preferred.
• Five or more years of experience with Common Interest Communities or equivalent.

• Regular sitting, standing, and movement throughout the day.
• Ability to lift or move objects up to 45 lbs multiple times per day.

Reno, NV

• 10 company paid holidays
• Medical, dental, vision coverage
• HSA and FSA plans
• Com…