Front Line Manager

General Summary

At Car Max, all new managers complete a four‑month training program to ensure they are prepared to succeed in their new role. The Front‑Line Manager in Training is a training and development program that provides a new Car Max manager the tools they need to assume the role of a Front‑Line Manager within the Service Operations department. All Front‑Line Managers in Training must successfully complete the training program before taking on the role of a Front‑Line Manager.

• Roles and responsibilities of functional areas within Service Operations
• End‑to‑end production process including inventory management, cosmetic and mechanical repair
• Fundamental management skills of leaders at Car Max through our Management Development Program

• Demonstrate learnings throughout the training program
• Support the execution of store procedures and processes
• Successfully complete the Management Development Program

• 3+ years of experience as a manager (preferred)
• Experience working through and managing a team to achieve goals
• Ability to read, interpret, and transcribe data to maintain accurate records
• Demonstrated multi‑tasking ability
• Effective speaking and listening skills in working with customers and associates, both in person and over the phone
• Computer skills with a variety of common and proprietary software
• Valid driver’s license

• Combination of indoor and outdoor work; may include noisy situations and/or inclement weather
• Requires walking or standing for extended periods
• Varied work schedules with shifts that may include nights, weekends, and holidays
• Occasional travel to other work locations
• Must follow all Car Max, state, and federal policies, rules and regulations, including OSHA, EPA, personal protective equipment, proper waste disposal, attendance, asset protection, integrity, and standards of professional appearance
• Wears Car Max clothing (acquired through the company store) at all times while working in the store

This document is intended to describe the general nature and level of work being performed by people assigned to this job. Responsibilities may include other duties as assigned and may be amended at the discretion of Car Max, with or without notice. This document has been reviewed and approved by management and Human Resources and cannot be modified without written consent by an authorized member of management.

Car Max is an Equal Opportunity Employer by both policy and practice and subscribes to federal and state laws which forbid discrimination because of race, color, age, religion, sex, national origin, or disability. Employment at Car Max is at‑will and may be terminated, with or without cause, at any time, at the option of the associate or Car Max. This at‑will employment relationship will remain in effect throughout an associate’s employment with Car Max unless it is modified by a specific, express written employment contract that is signed by an officer of Car Max and the associate.

This at‑will employment relationship may not be modified by any oral or implied agreement. Specifically, this job description is not a contract of employment and does not create contractual rights of any kind between the Company and its associates.

Upon an applicant’s request, Car Max will consider reasonable accommodation to complete the Car Max Job Application.