Thermal Project Leader - Reno,NV

The Project Leader will provide world class start-up leadership for large, high-profile orders of Vertiv Thermal equipment. The PL is the primary Vertiv Service representative for large jobs, from factory testing, through start-up, site acceptance testing, and project completion. The PL is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate.

The PL is also required to maintain continuous communication with CRC, Area/District Offices, and Area Managers.

DUTIES & RESPONSIBILITIES:

ROLE

* Relies on extensive experience and judgment to plan and accomplish work related goals

* Requires no direct supervision

* Leads and directs the work of others

* Provides guidance to others on complicated situations

* Factory certified on a variety of products that interact with Vertiv systems:

* Represent Service at all post-sale, customer and contractor meetings for projects which the PL is assigned to by the Area Manager

* Coordinate start-up and site testing activities for assigned projects before it begins

* Review site testing requirements and service items provided on the sales order

* Review customer or third-party test procedures, match to what was sold with the order

* Assist and recommend man-power needs for the job

* Gather all documentation for job (submittals, as-built drawings, in-house test procedures)

* Tag equipment and open start-up & site testing tickets

* Initiate SFA requests for custom made test procedures, when provided by Vertiv Service and sold with the equipment

* Attend Factory Witness Testing for assigned projects, represent Service in front of the customer, contractor, and consultant

* Assist contractors as required during installation of assigned projects

* Coordinate Pre-Site meetings with contractor

* Visit site on regular basis as agreed upon, typically once per week for large jobs

* Provide phone support to contractor for technical questions during installation

* Support start-up and site testing activities for assigned projects

* Ensure sufficient man-power on site each day to perform start-up and site testing work

* Assist during start-up and site testing as necessary, depending upon man-power availability and site location

* Provide first level of tech support assistance to speed up problem resolution

* Arrange proper test equipment and heavy equipment (such as load banks), ensure all is on site at the times required

* Monitor start-ups for timely completion, work with sales rep and District Manager on providing quotes for additional services not paid for, or excess labor requirements resulting from delays beyond Service control

* Provide daily status reports to Service management and sales rep

* Support District Offices, or Thermal Technical Support, as requested even for projects not directly assigned to by the Area Manager

* Assist or coordinate PM's for large customers, as requested by District Manager

* Provide phone or on-site support for remedial services calls

* Provide a first line of high-level technical support on-site for critical customer problem resolutions

TECHNICAL

* Provide On-the-Job training and on-site direction to associates for assigned projects

* Conduct field customer training for assigned projects as required

* Communicate with Thermal Technical Support on equipment issues

* Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips

SAFETY

* Operate in a safe manner in accordance with published safety guidelines

* Must wear appropriate PPE as per company guidelines and accordance with job duties

* Adhere to work hours policy guidelines - "14 hours rule"

* Report all work related accidents or injuries within 24 hours to the appropriate personnel

* Must be a role model to fellow associates with regards to safety by setting a positive example

* Point out potentially unsafe conditions to a customer or contractor, as necessary and based on extensive experience, with the authority to halt work on a project until conditions are corrected

ADMINISTRATION

* Coordinate assigned project completion, customer training, and close-out

* Provide all test data and start-up reports in a final package to the customer

* Coordinate any additional training bought with the sales order, provided either by the Customer Engineer, Thermal Tech Support, or the Project Leader directly

* Provide Time and Material quotes for customers or contractors for assigned projects, as necessary

* Coordinate subcontracted services and equipment rentals for assigned projects, provide purchase orders to vendors as required

* Gather all Service revenue (sales order and any additional PO's) & costs (labor, equipment, and subcontracted) for assigned projects and report to Thermal Technical Support for regular profit/loss reports to Service management

* Review and process submittal drawings

* Log all technical support telephone calls

* Provide accurate and timely reporting in accordance with published guidelines

* Time cards, expense…