Supervisor of IT

Position Purpose

This position of the supervisory role within IT teams focused on supporting healthcare-related applications, such as Epic, as well as other third-party systems. Responsibilities include overseeing daily IT operations, managing and developing staff, coordinating system design and maintenance, ensuring quality service performance, and leading enhancements of clinical and administrative applications to improve efficiency and patient safety.

IT Supervisors are entrusted with responsibilities that keep a company’s technological operations running smoothly. Their main duties include:

Responsible for continuous performance improvement, identifying opportunities and risks, and implementing strategies to achieve better performance.

Expected to support company culture, create employee engagement, and motivate employees to be more engaged in their work duties and interactions.

Accumulate data, develop findings, conclusions, and recommendations, and assist with initiatives to improve organizational performance.

Takes initiative to assist in hiring new team members, ensure team members focus on organizational goals, and manage HR aspects, including retention, discipline and performance improvement activities.

Oversee daily production problems/issues, ensure quality testing, and diagnose issues to resolve unplanned system outages.

Evaluate and document operational performance, complete service requests/problem resolution for complex systems, and participate in RFP/RFI activities.

Assist in assigning team members to projects, determine work effort estimates, and develop remedies to eliminate project roadblocks.

Ensure new hires are provided onboarding and training, encourage team collaboration, and lead team meetings.

Facilitate training sessions and mentor team members and encourage growth and development.

Ensure timely response to technical issues and resolve escalated problems efficiently. May be required to provide after hours on-call support.

Perform complex system analysis, design and simulation, and develop innovative solutions for demanding business/clinical situations.

Adhere to established policies of the organization.

• Takes direction from, and collaborates with, the Epic and Applications Leadership team on work priorities, build methodologies and manages the resolution of escalated issues.
• Optimizes the delivery of services at the enterprise level to realize an integrated (business/technology/healthcare) strategy.
• Demonstrates the level of alignment between strategic goals and key technology decisions.
• Enumerates, analyzes, catalogs, and suggests improvements to the support service integration processes of the enterprise, as needed, to support strategic and operational goals.
• Responsible for ensuring team/cross-team collaboration, a high level of customer satisfaction, and strong team cohesion, mentorship and positive morale.
• Evaluates and presents information that will facilitate effective and timely decision-making through written and oral communication that effectively summarizes findings with recommendations.
• Creates technical process models/flows that show technical integration points between systems, platforms and solutions as requested.
• Participates in the recruitment and selection of technical staff, encourage and develop training programs and methodologies for career growth.
• Demonstrated knowledge of project management, systems analysis, customer relations, and vendor management.
• Strong knowledge of technology lifecycle management, such as hardware and software.
• Knowledge and experience regarding the practical application of security/risk concepts, standards, and regulations in the enterprise.
• Strong technology research skillset with proven ability to present technology alternatives based on scope-level business concepts.
• Takes direction from, and collaborates with, organization leadership…