IT Help Desk Technician L1; Entry Level Reno, NV

Job Title

Level 1 Technician (Entry Level)

Reno, NV 89512

On-site

10 months

We are seeking a motivated and customer-focused Level 1 Technician to join our IT support team on a 10-month contract. This is an excellent entry-level opportunity for individuals eager to build a career in information technology while supporting enterprise-level users and systems.

• Provide excellent customer service and first‑level technical support to end users
• Communicate clearly and professionally with users and team members
• Install, configure, and support software, hardware, and peripheral devices
• Perform basic troubleshooting of user issues (desktop, laptop, peripherals)
• Assist with inventory tracking and control of IT equipment
• Escalate issues appropriately while documenting resolutions accurately
• Demonstrate a strong willingness to learn, grow, and adapt in a fast‑paced environment

• Associate’s degree in Information Technology or a closely related field OR
• Two (2) years of full‑time experience in a technology‑related role OR
• An equivalent combination of education and relevant experience
• Basic understanding of helpdesk operations and IT support concepts
• Strong communication skills and a customer‑service mindset

• Familiarity with Windows operating systems and basic networking concepts
• Experience with ticketing systems or IT inventory tools
• Ability to work independently and as part of a team

Thanks, and Regards,

Medha Shinde | Talent Acquisition Lead

Hireteq Solutions Inc.

511 E John Carpenter Fwy, Ste # 500, Irving, TX 75062

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