Assistant General Manager

Join to apply for the Assistant General Manager role at Hospitality Confidential
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$60,000 - $65,000 per year

Reno, Nevada

Hospitality Confidential presents an exciting new Assistant General Manager position at a family entertainment center designed to offer thrills for all ages. The role supports overall management, operations, and guest experience, contributing to the center’s success and growth.

• Assist the General Manager in overseeing daily operations, including attractions, food service, and guest interactions.
• Collaborate with department managers to ensure seamless operations across all areas.
• Provide leadership and support to department managers and staff members.
• Set performance expectations, conduct evaluations, and foster a positive team environment.

• Ensure that all guests have a positive and enjoyable experience.
• Address guest feedback and concerns to enhance satisfaction and loyalty.
• Assist in managing budgets, revenue targets, and expenses.
• Analyze financial reports and implement strategies to achieve financial goals.

• Collaborate with department managers to develop and implement training programs for staff.
• Ensure that staff members are well‑trained in their respective roles.

• Ensure compliance with health and safety regulations and enforce proper safety procedures.
• Monitor safety measures and address any concerns promptly.

• Interact with guests, gather feedback, and engage in conversations to enhance the guest experience.
• Provide assistance and support as needed.

• Collaborate with the marketing team to promote special events, packages, and attractions.
• Contribute to marketing strategies to attract and retain guests.

• Address operational challenges, guest concerns, and staffing issues in a timely and effective manner.
• Collaborate with management to find solutions.
• Identify opportunities for process improvement, efficiency enhancements, and revenue growth.
• Implement strategies to elevate the overall performance of the family entertainment center.

• Bachelor’s degree in business administration, hospitality management, or a related field preferred.
• Previous experience in a management role within the hospitality, entertainment, or service industry.
• Experience managing and developing hospitality staff and preferably other managers/leads.
• Strong leadership skills with the ability to motivate and guide a diverse team.
• Excellent communication and interpersonal skills to interact with staff and guests.
• Organizational skills to manage multiple departments and aspects of operations.
• Financial acumen and the ability to analyze financial reports and budgets.
• Knowledge of health and safety regulations and compliance standards.
• Flexibility to work irregular hours, including evenings, weekends, and holidays.
• Strong food & beverage experience required.
• Entrepreneurial / small business mindset required.
• Excellent written and verbal communication skills.
• Customer service skills and the ability to develop a team focused on customer service.
• Spanish language preferred.
• Experience with Brunswick Sync POS helpful.

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Retirement Savings Option
• PTO
• Employee Discounts

Our client is proud to be an Equal Opportunity Employer. They do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status.

Seniority level:
Mid‑Senior level |

Employment type:

Full‑time | Job function:
Customer Service and Management | Industries:
Bars, Taverns, Nightclubs;
Amusement Parks and Arcades;
Restaurants.