Room Controller

Hourly Rate: $19.00 Per Hour JOB SUMMARY

The Rooms Controller is responsible for managing the assignment of rooms and supports the front office by serving as the liaison between housekeeping, VIP, casino marketing, group reservations, sales, room’s revenue, and the front office.

Handles inventory, room maintenance, room communication, out of order rooms

Provides quality guest services that include facilitating Maximo work order, Ivy inquiries, and answers internal and external calls throughout their shift, transmitting and receiving messages

To be thoroughly acquainted with all the room types

Be familiar with reservations, rooms control and basic room inventory

Must have complete understanding of retaining the house, boxing and unboxing

Manage room’s inventory days out in advance and relay any over bookings or upcoming issues to the appropriate leadership

Complete back- to-back reservation extensions for day of extensions

Maintain accuracy within accommodation availability

Be familiar with all the SOP’s relating to the front office operations, adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to computer resources, hygiene, health and safety

Maintain cohesive and pleasant working environment and remain open to comments and criticisms from co‑workers and management

Perform other job related duties as assigned by management

Exemplifies our core values, family style service, our mission and vision

Exemplifies our DEI (diversity, equity, inclusion) culture

Perform other job related duties as assigned

• Excellent communication skills with the ability to read, write, and communicate verbally in English
• Ability to perform basic math functions; use ten-key and computer equipment; maintain effective working relationships with staff; deal effectively with the both internal and external guests; work flexible hours
• LMS knowledge is preferred
• Previous experience of related experience in a hotel or related field preferred.

Must be able to respond to visual and aural cues

Must have manual dexterity to operate all office equipment

Must be able to maneuver around office and property

Must be able to lift and carry up to 30 pounds

Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job

Office environment may include variable temperature and lighting levels

Casino environment may include smoke and variable temperature, lighting and noise

Employee is required to meet and deliver our core values, service standards, and family style service.

Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.

DISCLAIMER

The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.…