Targeted Case Manager

Job Title

Targeted Case Manager (TCM)

Clinical Department

Carson City, Dayton, Elko, Reno

TCM Supervisor / Program Coordinator (optional) / Clinical Supervisor

Targeted Case Managers (TCM) are professionals who work in the healthcare and social services sector. TCMs provide personalized and comprehensive support to individuals or groups with complex needs, such as individuals with mental health conditions, developmental disabilities, substance use disorders, or chronic medical conditions. The primary focus of Targeted Case Managers is to help consumers access necessary resources, coordinate services, and achieve their goals through a person-centered and holistic approach.

Services are provided in an integrated behavioral health setting, recovery-oriented approach to care.

Consumer Assessment and Planning

• Completes case management assessments on all consumers entering caseload.
• Work closely with consumers to identify their goals and preferences for support and services in conjunction with the treatment plan.
• Collaborate with consumers and their families to establish a person-centered approach to care planning.
• Provide individualized and group life skills through interventions to consumers in obtaining their health objectives to restore the individual to their highest level of functioning.
• Other duties as assigned.

Service Coordination and Advocacy

• Coordinate and facilitate access to medical, behavioral health, social, and community-based services based on consumers’ individualized care plans.
• Advocate for consumers’ rights and ensure they receive appropriate and timely services from various providers and agencies.
• Assist consumers in navigating complex systems and overcoming barriers to access resources and services.
• Maintain close communication with the counseling staff and nurse for input regarding medication compliance, side effects, and medication changes.
• Completed documentation accurately in a timely manner (within 24 hours of time of service).
• Other duties as assigned.

Monitoring and Evaluation

• Regularly monitor consumers’ progress and reassess needs to adjust care plans, as necessary.
• Evaluate the effectiveness of services and interventions, making modifications when needed.
• Keep accurate and up-to-date case records and documentation within 24 hours of service.

Crisis Intervention and Support

• Provide crisis intervention and support to consumers during challenging situations.
• Collaborate with emergency services and crisis teams when necessary to ensure the safety and well-being of consumers.
• Available for after-hour emergencies on a rotating schedule.
• Other duties as assigned.

Collaboration and Networking

• Work collaboratively with an integrated disciplinary team to ensure integrated care for consumers.
• Establish and maintain positive relationships with community resources, agencies, and service providers.
• Attend interdisciplinary team meetings as needed.

Education and Empowerment

• Educate consumers about available resources, self-advocacy, and skills for managing their health and well-being.
• Empower and support consumers in learning how to make informed decisions and actively participate in their care planning.

Compliance and Reporting

• Develop appropriate treatment/service plans with consumers.
• Perform duties assigned by the supervisor consistent with the position and in compliance with agency policies and procedures.
• Follow the Code of Ethics as stated in NAC
  641.
• Comply with confidentiality requirements as set forth in CFR 42 Part II and HIPAA regulations.

Knowledge and Skills

• Demonstrate ability to interview and assess case management using appropriate assessment tools.
• Preferred experience in case management or providing support to individuals with complex needs.
• Knowledge of social services, healthcare systems, and community resources.
• Excellent communication and people skills to work effectively with diverse consumers and professionals.
• Empathy and cultural sensitivity.
• Ability to work independently and as part of an integrated team.
• Time management skills to handle multiple cases and priorities effectively.
• Understanding of confidentiality and ethical…